Music
Kenneth Fossum
Director Of Operations
Nibe,81
Summary
As the Director of Operations at Nobly, a leading provider of technology solutions for the hospitality and financial sectors, I leverage over 20 years of IT experience to drive excellence in strategy, operations, and team leadership. My responsibilities encompass seamless technology integration, team management, and strategic planning to optimize efficiency and spearhead initiatives. Leading a dynamic team spanning PMO, Service Desk, IT Development, and Cloud Operations, I am dedicated to fostering high performance and leveraging data for informed decision-making. Notably, I have implemented robust IT service management processes, monitored incident management solutions, and crafted InfoSec and SecOps strategies to meet regulatory and industry standards. My expertise extends to overseeing large-scale infrastructure and data center migrations, cloud transformations, IT compliance, security programs, and budget management.
Overview
25
25
years of professional experience
4
4
Languages
Work History
Director of Operations
Nobly A/S
03.2023 - Current
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Navigated complex regulatory environments to ensure compliance across all aspects of operations.
- Evaluated emerging technologies as potential tools for enhancing business processes or improving overall performance.
- Developed and implemented recommendations for service improvement.
- Directed technological improvements, reducing waste and business bottlenecks.
- Oversaw development of new products or services from conception to market launch.
Head of IT Operations
Centrica Energy Trading
03.2019 - 03.2023
- Aligned IT solutions and deliverables with company strategic vision.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Developed highly skilled IT team through targeted recruitment, training, and mentorship initiatives.
- Ensured regulatory compliance within organization''s IT landscape through effective risk management strategies and ongoing audits.
- Monitored key business risks and established risk management procedures.
- Supervised multi-functional teams of technology professionals, coders and support experts.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Improved system reliability and reduced downtime by implementing robust infrastructure upgrades and monitoring solutions.
- Built IT infrastructure to support key business strategies and evolving processes.
- Annual budget 30 mio. DKK – 22 employees in IT dept
Head of IT Operations
Neas Energy A/S
08.2016 - 03.2019
- Rebuilding a broken IT department and setup. Investing in people, skillset, processes and state of the art datacenter operations and technology. Responsible for datacenters, Cloud, internal IT, Compliance and IT Security operations.
- Annual budget 17-25 mio. DKK – 17 employees in IT dept
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
- Led digital transformation initiatives, driving innovation and operational excellence across the organization.
- Developed cybersecurity protocols for improved data protection and reduced security breaches.
- Reduced helpdesk response times through streamlined processes and improved knowledge base documentation.
- Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Director of Cloud Strategy Europe
Newscycle Solutions (Naviga)
04.2015 - 08.2016
- Most of my time spent either in the US (Tampa) planning and helping with a Cloud first strategy (AWS) or cost optimizing on-premise infrastructure.
- Much time spent on automation and standardization in the EMEA datacenters
- Contributed to business growth by participating in pre-sales activities, providing technical insights during client presentations, and crafting customized proposals.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Director of Hosting Architecture
Newsycle Solutions (Naviga)
07.2014 - 04.2015
- Standardizing US and EMEA operations to align operational processes, optimize technology stack and begin a push for automating operational procedures
- Aligning AWS initiatives across both regions.
- Begin researching alternative tech stacks for CMS platform (Drupal, Wordpress, proprietary
- Working closely with finance teams to ensure budgetary alignment
Operations Team Lead
SAXOTECH A/S
06.2006 - 07.2014
- Managing EMEA operations for SAXOTECH A/S - Overseeing both operational and budgetary constraints and commitments
- Overseeing and running 24x7 support and infrastructure operations.
- Starting to spend more and more time in the US helping with establishing US infrastructure and operations for SAXOTECH Inc.
- Spending a lot of time helping customers managing their own infrastructure with best-practices (Berlingske, BT, Visir.is, a number of big Polish regional sites)
Technical Manager
SAXoTECH A/S
11.2002 - 06.2006
- Technical manager for the hosting and support department.
- Focus on MS SQL server performance and optimization, Windows server operations and customer support and services.
- Responsible for planning and executing the migration of the entire on-premise/selfhosted infrastructure to a new hosting provider in Oslo (Basefarm AS)
- Responsible for building professional support processes
- Escalation point for technical and operational issues
IT Supporter
WebPlan A/S
10.1999 - 10.2002
- 1st level technical and application support for WebPlan’s customers using our CMS system.
- Customers include some of the biggest regional newspapers in Norway. The role included both phone and mail support, troubleshooting infrastructure and code and often both at the same time
- Learning SQL server programming and operations, basic Delphi codign, HTML and Web server operations (Linux & MS)
Education
Associate of Science - Computer Engineering
IT Academy Norway
Sandefjord 04.2001 -
High School Diploma -
Larvik Handelsskole
Larvik, Norway 04.2001 -
Skills
Professionalism
undefinedProfile
https://www.linkedin.com/in/kennethfossum/
Interests
Technology
Voluntary work
Involved as a football coach for my sons team. Also involved with Nibe festival as a consultant to their digitalization agenda.
Additional Information
Married with Katrine Fossum. Live in Nibe, Denmark. I have two children, Magnus (15) and Silje (12). Both children active with football and handball.
Timeline
Director of Operations
Nobly A/S
03.2023 - Current
Head of IT Operations
Centrica Energy Trading
03.2019 - 03.2023
Head of IT Operations
Neas Energy A/S
08.2016 - 03.2019
Director of Cloud Strategy Europe
Newscycle Solutions (Naviga)
04.2015 - 08.2016
Director of Hosting Architecture
Newsycle Solutions (Naviga)
07.2014 - 04.2015
Operations Team Lead
SAXOTECH A/S
06.2006 - 07.2014
Technical Manager
SAXoTECH A/S
11.2002 - 06.2006
Associate of Science - Computer Engineering
IT Academy Norway
04.2001 -
High School Diploma -
Larvik Handelsskole
04.2001 -
IT Supporter
WebPlan A/S
10.1999 - 10.2002
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