fluent in japanese(mother tongue) and english(TOEFL iBT score 91).Successful customer service professional with 3 years of experience in tech product supports addressing customer requests and concerns. solid team player with positive and clear mindset. knowledgeable about football with 12 years experiences.
Hi, I’m
Kousei Mizumoto
Customer support specialist
Jonksvej 5, Rosklide
Summary
Overview
9
years of professional experience
Work History
Shoei Printing&Publishing Company
Corporate Sales
04.2023 - 07.2024
Job overview
- Nurtured continuous client relationships by providing quick and solution-oriented supports, resulting in new leads and opportunities for corporate sales growth.
- Identified and developed new needs in private self publication market to grow business and brand our firm as innovative and cultural.
- Streamlined internal processes to improve efficiency within the corporate sales department,by implementing new softwear for customer management and cost calculation.
- had smooth and productive communications with desktop-publishing teams and printing factory teams to improve product quality and customer satisfactions.
Self-employeed
Secondhand Bookstore Manegement
04.2020 - 03.2023
Job overview
- Organized engaging in-store events such as book clubs, talk events, and art exhibitions to create a vibrant community atmosphere, sometimes collaborated with other local businesses and artists.
- Boosted online presence by managing social media accounts; sharing updates on upcoming events, special offers, or spotlighting favored authors.
- Enhanced customer satisfaction and loyalty through personalized recommendations and attentive service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Customer Relation Telemarketing Co.Ltd.
Customer Service Specialist
04.2017 - 12.2019
Job overview
- High KGI were achieved in both the sales department, which promotes the introduction of electronic payment services to stores via phones, and the customer support department, which supports the uses of electronic payment services at stores via phones and emails
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Communicated relevant customer feedback and issues within the support team using appropriate escalation flows
- provided issues and feedbacks from customers with the team manager to improve current process
- Adapted quickly to promotions or softwear updates of the payment application ensuring consistency in delivering accurate information to customers.
Shikoku Electric Power Company, Incorporated
Customer Support Specialist
07.2015 - 04.2017
Job overview
- Provided general support to customers about electricity ,(eg, conclusion and termination of contract, changing plans or payment method) via phone and email, ensuring a high level of profession at al times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Education
Ehime University10-13 Dogo-Himata, Matsuyama, Ehime, Japan
Bachelor of Arts from Japanese Literature
04.2001
University Overview
Skills
Fluency in Japanese and English
Timeline
Corporate Sales
Shoei Printing&Publishing Company
04.2023 - 07.2024
Secondhand Bookstore Manegement
Self-employeed
04.2020 - 03.2023
Customer Service Specialist
Customer Relation Telemarketing Co.Ltd.
04.2017 - 12.2019
Customer Support Specialist
Shikoku Electric Power Company, Incorporated
07.2015 - 04.2017
Ehime University
Bachelor of Arts from Japanese Literature
04.2001
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