Krishna Gajra
Nærum
Summary
I am an IT change and Governance Consultant with 10+ years' experience supporting global organizations in pharma, banking and IT services. I am skilled in defined way of working, documenting processes and driving compliant change across multi-team environments. I excel in stakeholder management, governance alignment, and translating technical input into actionable guidelines using SharePoint, Confluence, and ITSM tools.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AIT QUALITY ENGINEER
NOVO NORDISK ENGINEERING (NNE)
10.2024 - 09.2025
- Supported Computer System Validation (CSV) and Change Control for regulated IT systems, ensuring alignment with platform governance and compliance standards.
- Managed Management of Change(MOC) within PIMS, enhancing traceability, approval accuracy and ensuring adherence to risk and audit requirements.
- Coordinated periodic validation reviews in TIMS, contributing to compliance documentation, ways of working and risk-aligned platform operations.
CHANGE MANAGER
NOVO NORDISK ENGINEERING (NNE)
02.2024 - 09.2024
- Directed enterprise-wide IT Change Management governance aligned with ITIL, GxP standards and platform compliance frameworks.
- Contributed to development, and maintenance of documentation, work instructions, and lifecycle guidelines for validated platforms, ensuring adherence to risk, audit, and compliance requirements.
- Streamlined ServiceNow approval workflows, reducing change cycle time and improving adoption of governance standard and process compliance.
- Enhanced visibility via unified change calendars and stakeholder communication, reinforcing risk-controlled platform operations.
- Partnered with cross-functional teams to ensure risk-controlled deployments in validated systems.
SENIOR CHANGE MANAGER
LTIMindtree
12.2020 - 12.2023
- Managed end-to-end IT Change Management for multi-country financial systems, driving adoption of platform governance and SLA compliance.
- Conducted detailed risk assessments, minimizing disruption during critical deployments and supporting audit-ready change processes.
- Produced KPI dashboards for SLA tracking and continuous improvement in ways of working and platform adoption.
- Collaborated with Incident and Problem Management teams, improving root cause closure and supporting platform management frameworks.
- Managed process updates and knowledge sharing via SharePoint, creating structured technical documentation and guidelines for platform teams.
Change Manager
CAPGEMINI TECHNOLOGY PRIVATE LIMITED
08.2018 - 02.2020
- Developed and Executed change management processes across multiple accounts, ensuring smooth adoption and adherence to platform governance standards.
- Oversaw administration, governance, and compliance of Change Management processes across functional and virtual teams, aligning with internal and regulatory controls.
- Supported CAB facilitation, KPI tracking, and reporting, improving transparency and adoption of ways of working.
- Designed processes for change management, strengthening platform governance and operational standardization.
Change Coordinator
ATOS INDIA PRIVATE LIMITED
06.2015 - 08.2018
- Managed ITIL-aligned Change Management lifecycle for 5,000+ Linux servers supporting Standard Chartered Bank, ensuring platform compliance and audit readiness.
- Coordinated 200+ monthly IT change requests, maintaining documentation accuracy and adherence to risk audit requirements.
- Facilitated CAB/TAB meetings and post-implementation reviews, reducing recurring incidents and improving platform governance practices.
- Collaborated with technical teams, including network and infrastructure teams, enhancing system reliability and multi-tenant platform operations.
Education
Bachelor of Science - INFORMATION TECHNOLOGY (B.SC.IT)
University of Mumbai
Mumbai, IndiaSkills
- IT Change Management
- Stakeholder Communication and Collaboration
- Process Design and Technical Documentation
- Documentation and Governance Enablement
- ITSM Tools (ServiceNow and BMC Remedy)
- Computer System Validation (CSV)
Additional Information
- Communication Excellence
- Continuous Improvement Mindset
- Self Driven/Independent Contributer
- Adaptability and Resilience
- Emotional Intelligence
- Collaboration Teamwork
Certification
- ITIL FOUNDATION IN IT SERVICE MANAGEMENT - ITIL 4 EDITION
- RED HAT 7 CERTIFIED ENGINEER
- RED HAT 7 CERTIFIED SYSTEM ADMINISTRATOR
- ITIL 3 FOUNDATION BOOT CAMP AND CERTIFICATION
Accomplishments
• Certificate of appreciation for delivering consistent Quality, KPI and SLA in LTIMindtree
• Bravo -Team Award - LTIMindtree
• Value nomination from CEO in NNE
Timeline
AIT QUALITY ENGINEER
NOVO NORDISK ENGINEERING (NNE)
10.2024 - 09.2025
CHANGE MANAGER
NOVO NORDISK ENGINEERING (NNE)
02.2024 - 09.2024
SENIOR CHANGE MANAGER
LTIMindtree
12.2020 - 12.2023
Change Manager
CAPGEMINI TECHNOLOGY PRIVATE LIMITED
08.2018 - 02.2020
Change Coordinator
ATOS INDIA PRIVATE LIMITED
06.2015 - 08.2018
Bachelor of Science - INFORMATION TECHNOLOGY (B.SC.IT)
University of Mumbai