Laura Bautista Cruz

I was part of the youth committee of the club Hermandad Gallega being part of the organization of different events there celebrated including the First Congress of the Partido Popular from Spain in Venezuela.

• Managed day-to-day operations efficiently in all aspects of bakery operations, including staff recruitment and training.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Leaded a team of 8 employees, promoting teamwork and ensuring high-quality and efficient operations.

• I had the pleasure of working in the best pizzeria in Houston, Texas and the 12th in the whole United States according to the webside ¨Yelp¨.
• I began as a runner/waiter ensuring accurate delivery of orders, but within a few months I took on additional duties, including coordinating some of the staff activities, managing opening and closing procedures and leading a team of 7 staff members during peak hours.
• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

• I´ve being working over 3 years in this 5-star hotel were I´ve had the opportunity of working in all the F&B departments, this diverse experience has developed my adaptability and deepened my understanding of how to deliver exceptional guest experiences in diverse service environments.
• I've also gained experience and agility in working under pressure with high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

• I've had the opportunity to lead the team during shifts, ensuring effective communication and a collaborative work environment. Also being responsible of daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• I've always been committed to resolving any issues that arise, working alongside my colleagues to maintain high service standards and improving customer satisfaction with appropriated response to inquiries, addressing concerns, and finding effective solutions. This experience has allowed me to learn how to manage teams efficiently, always with the conviction that our common goal is to provide an exceptional guest experience.

• I work as an on-call, primarily as a waiter and runner in the breakfast, Conference and Congress area. Here, I've had the opportunity to learn more about the coordination and execution of large-scale events.
• Here I learn to work with a large team of colleagues, ensuring everything runs as planned, following schedules, plans, and meeting expectations.