Line De Herdt
Summary
Dynamic and results-oriented Customer Engagement Manager with a proven track record of enhancing customer satisfaction and driving business growth. Fluent in 5, I bring a diverse cultural understanding and the ability to effectively engage with a global customer base. Leveraging 3 years of experience in customer service and relationship management, I excel in creating personalized experiences that exceed expectations. Skilled in leading cross-functional teams, implementing innovative strategies, and utilizing CRM systems to optimize customer interactions. With a passion for delivering exceptional service, I am dedicated to fostering long-lasting relationships and driving revenue growth in multicultural environments.
Overview
7
7
years of professional experience
Work History
Customer Engagement Manager
Trustpilot
03.2021 - Current
- Playing a critical role during the onboarding of new customers by fostering positive relationships and implementing the product through product knowledge, problem solving, empathy and patience.
- Using other skills such as: analytics and problem solving, I have effectively engaged my customers to be loyal and contributed to the overall success of the business.
Store Manager
Sunglass Hut
04.2019 - 03.2021
- Coaching the team to reach KPIs - and sale targets.
- Team building: This included: recruiting, training, supervising staff and foster teamwork on and off the salesfloor.
- Customer service: leading by example when it comes to providing an excellent shopping experience to our customers.
Sales Associate
Sunglass Hut
11.2017 - 04.2019
- Direct sales of sunglasses - Meeting the set sales targets
Office Manager
Alpha Trains NV
02.2017 - 04.2017
- Managing incoming and outgoing phone calls
- First point of contact for visitors
Administrative Coordinator
Staff Systems
- 10.2016
Education
Msc Business Administration - Finance (Cum Laude) -
Catholic University of Leuven
01.2016
Exchange Semester -
Universidade Catolica Portuguesa
01.2015
BSc in Business Administration -
Catholic University of Leuven
06.2014
Bsc in Applied Sciences - Changed -
University of Antwerp
06.2012
Economic- Languages equal to A-levels -
Sint-Gabriël College
01.2008
Skills
Excellent communication skills
Technical aptitude
Creative Mindset
CRM software proficiency
Strategic Thinking
Project management
Websites
Professional Competences
- Excellent communicator in different languages and on different levels
- Strong social skills
- Multitasker
- Handle different projects at the same time while keeping deadlines and priorities in mind
- Achievement oriented
- Proactive and goal-driven with a strong ability to get things done
Personal Information
Date of Birth: 07/30/90
Hobbies and Interests
I have a passion for travelling and exploring. Sports and the great outdoors for hiking, skiing and playing tennis. I practice yoga and pilates. I always enjoy cooking good food for friends and family while appreciating a good glass of wine. Working for Canadian recruit agency has taught me a lot about Canadian office policy and culture
Languages
Dutch
Native language
Danish
Upper intermediate
B2
English
Advanced
C1
French
Intermediate
B1
German
Intermediate
B1
Spanish
Elementary
A2
Timeline
Customer Engagement Manager
Trustpilot
03.2021 - Current
Store Manager
Sunglass Hut
04.2019 - 03.2021
Sales Associate
Sunglass Hut
11.2017 - 04.2019
Office Manager
Alpha Trains NV
02.2017 - 04.2017
Administrative Coordinator
Staff Systems
- 10.2016
Msc Business Administration - Finance (Cum Laude) -
Catholic University of Leuven
Exchange Semester -
Universidade Catolica Portuguesa
BSc in Business Administration -
Catholic University of Leuven
Bsc in Applied Sciences - Changed -
University of Antwerp
Economic- Languages equal to A-levels -
Sint-Gabriël College
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