LIUDMYLA ANHELOVA
Hellerup
Summary
Attentive individual with drive to work in fast-paced environments. Engaging demeanor with great communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Lounge Service Assistant
The Square
05.2024 - Current
- Provide outstanding customer service to guests, ensuring a welcoming and comfortable atmosphere
- Assist in the coordination of lounge operations, maintaining high standards of cleanliness and efficiency
- Respond to guest inquiries and resolve any issues promptly, enhancing overall customer satisfaction.
Kindegarden teacher (substitute for English-speaking group)
Galaksen Børnehave
07.2023 - 05.2024
- Establish and maintain positive relationships with students and parents
- Monitor student progress and adjust instruction as needed
- Create a positive and nurturing classroom environment
- Track student attendance and performance data
- Teaching alphabet and numeracy along with personal, social and emotional skills
- Organize learning material and resources.
Fashion Consultant - Men's Department (Practice)
Magasin Lyngby
01.2023 - 02.2023
- Advising the client's in making fashion decisions
- Noting down client's body types and personal style
- Setting the client's budget constraints as per the occasion
- Providing advice on outfits, color combinations, fabrics, and accessories
- Assisting Store Managers to achieve fashion goals
- Ensuring the client's satisfaction
- Increasing company's sales.
Executive Assistant to COO (virtual assistance)
Israel IT
02.2022 - 01.2023
- Participating in development and organization of special marketing actions
- Collaborating with design team, promoting products, services and content over social media
- Creating content, including text posts, video and images for use on social media and companies web-site
- Creating templates and sending campaigns using Zoho Campaing
- Keeping track of data and analysing the performance of social media campaigns
- Generating Leads
- Platforms used: LinkedIn (Sales Navigator) + CRM
- Create expense reports
- Platform used: Zoho Expenses
- Gathering information and preparing annual reports for investors
- Maintain strict confidentiality with all materials and highly sensitive information
- Managing business related tasks such as creating reports, organizing travel/accommodation, taking minutes
- Provide general administrative support to COO and team
- Business related travels with COO.
Executive Assistant to C-Level & Event Coordinator
Nestle
03.2021 - 02.2022
- Providing administrative assistance to the Business Executive Officer and to the department
- Identify, anticipate, prioritize incoming emails, and prepare information required to ensure timely follow-up (i.e., for correspondence, minutes, presentations, etc.)
- Manage the agenda in a continuous and proactive way
- Facilitating departmental communication, reporting and key meetings
- Facilitating and coordinating the organization of departmental events
- Preparing and controlling documents flow for invoices payment
- Participating in development and organization of special marketing action
- Helping Business Executive Officer and team members in daily work on their request.
Customer Specialist
Nestle
08.2020 - 03.2021
- Checking/operating/resolving fs cases on a daily basis with high attention to details
- Accurately and timely response to customer/vendor inquiries; provide required information
- Mastering new processes/market routines
- Follow up calls
- Performing activities in MS Office and SAP
- Participation in KPI's trends, analysis of mistakes/errors and problem solving.
Guest Relation Manager/Sales Manager
Vintage Boutique Hotel
07.2010 - 05.2020
- Clear understanding of the hotels business strategies and goals
- Identify new markets and business goals
- Represent hotel at various events and exhibitions
- Greet Guests with a smile and answer their questions
- Conduct daily sales calls
- Provide the highest quality of service to Customer at all times
- Manage and develop relationships with key internal and external stakeholders
- Checking our competitive hotels websites on a daily basis
- Checking, keeping under control & dump prices on booking platforms as Booking.com, Hotels.com etc
- Assisting with Guests queries
- Implementing plans to improve customer satisfaction
- Providing exceptional service to Guests.
Front Desk Administrator
Vintage Boutique Hotel
08.2008 - 07.2010
- Monitor sales/checking rooms availability on booking platforms (as booking.com; hotels.com etc.)
- Price dumping/booking reports processing on a daily basis
- Handling customers complaints and queries
- Training/supporting/supervising newcomers
- Greet guests with a smile and answer their questions as required
- Complete shift audits as required
- Print updated in-house/arrival/departure and room status reports
- Check telephone interfaces throughout shift
- Check all unresolved departures
- Review service requests for arrivals
- Ensure the front desk is stocked with any items guests may require before housekeeping leaves for the day
- Complete welcome calls
- Clean and tidy the front desk area.
Education
Bachelor of Arts - English / French Language Specialist/Interpreter
Ivan Franko State University
Lviv Council Lyceum with in-depth study of French Language
Lviv Council Lyceum
Skills
- GPT
- Microsoft Office 365 Outlook
- Power Point
- SharePoint
- Word
- SAP
- Zoho
- Customer Service
- Hospitality
- Verbal and written communication
- Customer Assistance
- Microsoft Office
- Scheduling appointments
- Relationship Building
- CRM Software
- Guest service
- Customer Relations
Languages
English
Beginner
A1
French
Advanced
C1
Ukrainian
Proficient
C2
Russian
Beginner
A1
Bulgarian
Advanced
C1
Awards
- Employee of the Year (2019), Vintage Boutique Hotel, for outstanding guest relations and sales performance.
- Best Social Media Campaign (2022), Israel IT, for innovative strategies and successful engagement results.
Projects
Ethnica (Clothing) & Nova Dreams (Bed Linen), -
Full Project Support: Led the development and support of these projects, from inception to execution,
Team Development: Recruited and managed the right talent, fostering a collaborative and innovative team environment.,
Social Media Creation: Developed and maintained social media presence and WordPress websites, enhancing brand visibility.
Timeline
Lounge Service Assistant
The Square
05.2024 - Current
Kindegarden teacher (substitute for English-speaking group)
Galaksen Børnehave
07.2023 - 05.2024
Fashion Consultant - Men's Department (Practice)
Magasin Lyngby
01.2023 - 02.2023
Executive Assistant to COO (virtual assistance)
Israel IT
02.2022 - 01.2023
Executive Assistant to C-Level & Event Coordinator
Nestle
03.2021 - 02.2022
Customer Specialist
Nestle
08.2020 - 03.2021
Guest Relation Manager/Sales Manager
Vintage Boutique Hotel
07.2010 - 05.2020
Front Desk Administrator
Vintage Boutique Hotel
08.2008 - 07.2010
Bachelor of Arts - English / French Language Specialist/Interpreter
Ivan Franko State University
Lviv Council Lyceum with in-depth study of French Language
Lviv Council Lyceum
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