Summary
Overview
Work History
Education
Skills
Websites
Languages
Awards
Projects
Timeline
Generic
LIUDMYLA ANHELOVA

LIUDMYLA ANHELOVA

Hellerup

Summary

Attentive individual with drive to work in fast-paced environments. Engaging demeanor with great communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Lounge Service Assistant

The Square
05.2024 - Current
  • Provide outstanding customer service to guests, ensuring a welcoming and comfortable atmosphere
  • Assist in the coordination of lounge operations, maintaining high standards of cleanliness and efficiency
  • Respond to guest inquiries and resolve any issues promptly, enhancing overall customer satisfaction.

Kindegarden teacher (substitute for English-speaking group)

Galaksen Børnehave
07.2023 - 05.2024
  • Establish and maintain positive relationships with students and parents
  • Monitor student progress and adjust instruction as needed
  • Create a positive and nurturing classroom environment
  • Track student attendance and performance data
  • Teaching alphabet and numeracy along with personal, social and emotional skills
  • Organize learning material and resources.

Fashion Consultant - Men's Department (Practice)

Magasin Lyngby
01.2023 - 02.2023
  • Advising the client's in making fashion decisions
  • Noting down client's body types and personal style
  • Setting the client's budget constraints as per the occasion
  • Providing advice on outfits, color combinations, fabrics, and accessories
  • Assisting Store Managers to achieve fashion goals
  • Ensuring the client's satisfaction
  • Increasing company's sales.

Executive Assistant to COO (virtual assistance)

Israel IT
02.2022 - 01.2023
  • Participating in development and organization of special marketing actions
  • Collaborating with design team, promoting products, services and content over social media
  • Creating content, including text posts, video and images for use on social media and companies web-site
  • Creating templates and sending campaigns using Zoho Campaing
  • Keeping track of data and analysing the performance of social media campaigns
  • Generating Leads
  • Platforms used: LinkedIn (Sales Navigator) + CRM
  • Create expense reports
  • Platform used: Zoho Expenses
  • Gathering information and preparing annual reports for investors
  • Maintain strict confidentiality with all materials and highly sensitive information
  • Managing business related tasks such as creating reports, organizing travel/accommodation, taking minutes
  • Provide general administrative support to COO and team
  • Business related travels with COO.

Executive Assistant to C-Level & Event Coordinator

Nestle
03.2021 - 02.2022
  • Providing administrative assistance to the Business Executive Officer and to the department
  • Identify, anticipate, prioritize incoming emails, and prepare information required to ensure timely follow-up (i.e., for correspondence, minutes, presentations, etc.)
  • Manage the agenda in a continuous and proactive way
  • Facilitating departmental communication, reporting and key meetings
  • Facilitating and coordinating the organization of departmental events
  • Preparing and controlling documents flow for invoices payment
  • Participating in development and organization of special marketing action
  • Helping Business Executive Officer and team members in daily work on their request.

Customer Specialist

Nestle
08.2020 - 03.2021
  • Checking/operating/resolving fs cases on a daily basis with high attention to details
  • Accurately and timely response to customer/vendor inquiries; provide required information
  • Mastering new processes/market routines
  • Follow up calls
  • Performing activities in MS Office and SAP
  • Participation in KPI's trends, analysis of mistakes/errors and problem solving.

Guest Relation Manager/Sales Manager

Vintage Boutique Hotel
07.2010 - 05.2020
  • Clear understanding of the hotels business strategies and goals
  • Identify new markets and business goals
  • Represent hotel at various events and exhibitions
  • Greet Guests with a smile and answer their questions
  • Conduct daily sales calls
  • Provide the highest quality of service to Customer at all times
  • Manage and develop relationships with key internal and external stakeholders
  • Checking our competitive hotels websites on a daily basis
  • Checking, keeping under control & dump prices on booking platforms as Booking.com, Hotels.com etc
  • Assisting with Guests queries
  • Implementing plans to improve customer satisfaction
  • Providing exceptional service to Guests.

Front Desk Administrator

Vintage Boutique Hotel
08.2008 - 07.2010
  • Monitor sales/checking rooms availability on booking platforms (as booking.com; hotels.com etc.)
  • Price dumping/booking reports processing on a daily basis
  • Handling customers complaints and queries
  • Training/supporting/supervising newcomers
  • Greet guests with a smile and answer their questions as required
  • Complete shift audits as required
  • Print updated in-house/arrival/departure and room status reports
  • Check telephone interfaces throughout shift
  • Check all unresolved departures
  • Review service requests for arrivals
  • Ensure the front desk is stocked with any items guests may require before housekeeping leaves for the day
  • Complete welcome calls
  • Clean and tidy the front desk area.

Education

Bachelor of Arts - English / French Language Specialist/Interpreter

Ivan Franko State University

Lviv Council Lyceum with in-depth study of French Language

Lviv Council Lyceum

Skills

  • GPT
  • Microsoft Office 365 Outlook
  • Power Point
  • SharePoint
  • Word
  • SAP
  • Zoho
  • Customer Service
  • Hospitality
  • Verbal and written communication
  • Customer Assistance
  • Microsoft Office
  • Scheduling appointments
  • Relationship Building
  • CRM Software
  • Guest service
  • Customer Relations

Websites

Languages

English
Beginner
A1
French
Advanced
C1
Ukrainian
Proficient
C2
Russian
Beginner
A1
Bulgarian
Advanced
C1

Awards

  • Employee of the Year (2019), Vintage Boutique Hotel, for outstanding guest relations and sales performance.
  • Best Social Media Campaign (2022), Israel IT, for innovative strategies and successful engagement results.

Projects

Ethnica (Clothing) & Nova Dreams (Bed Linen), -

Full Project Support: Led the development and support of these projects, from inception to execution, 

Team Development: Recruited and managed the right talent, fostering a collaborative and innovative team environment.,

Social Media Creation: Developed and maintained social media presence and WordPress websites, enhancing brand visibility.

Timeline

Lounge Service Assistant

The Square
05.2024 - Current

Kindegarden teacher (substitute for English-speaking group)

Galaksen Børnehave
07.2023 - 05.2024

Fashion Consultant - Men's Department (Practice)

Magasin Lyngby
01.2023 - 02.2023

Executive Assistant to COO (virtual assistance)

Israel IT
02.2022 - 01.2023

Executive Assistant to C-Level & Event Coordinator

Nestle
03.2021 - 02.2022

Customer Specialist

Nestle
08.2020 - 03.2021

Guest Relation Manager/Sales Manager

Vintage Boutique Hotel
07.2010 - 05.2020

Front Desk Administrator

Vintage Boutique Hotel
08.2008 - 07.2010

Bachelor of Arts - English / French Language Specialist/Interpreter

Ivan Franko State University

Lviv Council Lyceum with in-depth study of French Language

Lviv Council Lyceum

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LIUDMYLA ANHELOVA