Luca-Rose Andresen
Gråsten
Summary
Aspiring Architect with experience in customer service. Team player with an outgoing and friendly personality. Dedicated and motivated to maintain customer satisfaction. Enhances customer experience by being able to consult the customers in English, Danish and German. Knowledge and skills in Product Design. Familiar with different materials, design processes and techniques.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Føtex / Salling Group
12.2021 - 01.2023
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Horse Groom
Reitanlage Blunk Erichsen
07.2020 - 08.2021
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Had direct contact to costumers and owners, to provide the best experience for humans and animals
- Consulted Costumers and Owners in important matters, such as feeding, training, injuries etc.
Education
Folk High School - Furniture-, Space-, And Productdesign
Scandinavian Design College
Randers06.2023
3 Semesters - Designculture
Southern University of Denmark
Kolding01.2023
Danish GCSE -
Deutsches Gymnasium Für Nordschleswig
Aabenraa06.2020
German GCSE -
Deutsches Gymnasium Für Nordschleswig
Aabenraa06.2020
Elementary School -
Deutsche Schule Sonderburg
Sønderborg06.2017
Elementary School -
Förde Schule
Alnor06.2014
Skills
- Sales and Upselling
- Customer Satisfaction
- Fluent in German, English and Danish
- Issue and Complaint Resolution
Timeline
Customer Service Assistant
Føtex / Salling Group
12.2021 - 01.2023
Horse Groom
Reitanlage Blunk Erichsen
07.2020 - 08.2021
Folk High School - Furniture-, Space-, And Productdesign
Scandinavian Design College
3 Semesters - Designculture
Southern University of Denmark
Danish GCSE -
Deutsches Gymnasium Für Nordschleswig
German GCSE -
Deutsches Gymnasium Für Nordschleswig
Elementary School -
Deutsche Schule Sonderburg
Elementary School -
Förde Schule
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