Madina Vagapova
Sales Associate
Copenhagen
Summary
23-year-old professional with 3 years of experience in luxury retail and customer service. Skilled in assisting demanding clients, managing claims, and ensuring premium service. Outgoing, detail-oriented, and passionate about building strong client relationships. Looking to grow within fashion, beauty, or customer-focused industries.
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Illum – Luxury Bags Department
- Delivered tailored service to high-profile clients in a luxury retail environment.
- Managed complaints and claims with professionalism and efficiency.
- Supported with administrative tasks including emails and follow-ups.
- Thrived under pressure during peak sales periods while maintaining service quality.
Sales Assistant
Bilka – Cosmetics Section
01.2020 - 01.2022
- Assisted customers with product knowledge and recommendations.
- Maintained product displays and handled stock management.
- Developed strong interpersonal and problem-solving skills.
Babysitter
01.2016 - 01.2020
- Provided childcare with focus on safety, care, and daily routines.
- Built trust with families through reliability and patience.
- Private Babysitting
Education
HHX Unord - International Economics & Marketing
Unord
01.2022
Skills
- Customer Service & Sales (Luxury & Cosmetics)
- Complaint & Claim Handling
- Administrative Support
Interests
I love trying out new hobbies, and I’m really into fashion and makeup — I even took a makeup course in Moscow in July 2024.
Timeline
Sales Assistant
Bilka – Cosmetics Section
01.2020 - 01.2022
Babysitter
01.2016 - 01.2020
Illum – Luxury Bags Department
HHX Unord - International Economics & Marketing
Unord
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