Madlen Vardarova
Hospitality Assistant
Copenhagen,84
Summary
Experienced Hospitality Specialist providing exceptional guest services and managing hotel operations.
Skilled in customer relations, event coordination, and team leadership, with a proven track record of enhancing guest satisfaction and operational efficiency.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Shift Manager
NoHo Partners DK
4 2024 - Current
- Staff supervision-responsible for overseeing the performance of the staff during their shift. This includes assigning tasks, providing guidance, and ensuring that everyone is fulfilling their duties effectively
- Ensuring excellent customer service, address customer concerns, handle complaints,etc.
- Operational management-ensuring all operations run smoothly including managing inventory, cleanliness and organization, maintaining equipment, etc.
- Financial management and reporting -managing cash registers, handling
transactions, and ensuring that ¦nancial procedures are followed accurately,compile and submit reports
F&B Conference and Events Assistant
Villa Copenhagen
08.2023 - 2 2024
- Collaborate with event planners and clients to understand their speci¦c F&B requirements, including menus, dietary restrictions, and beverage choices
- Oversee food preparation and presentation, ensuring that it meets the highest quality and hygiene standards
- Coordinate the setup and decoration of event spaces, including table settings,buffets, and bar areas
- Maintain open and regular communication with clients throughout the planning and
execution of the event
Unit Manager, Catering Services
Service Firmaet Globel A/S
04.2018 - 10.2021
- Oversaw the daily operations of the entire catering unit, ensuring smooth and efficient service delivery
- Handled ordering and inventory management, ensuring that all necessary supplies were stocked and available
- Staff supervision
- Ensured exceptional customer service, addressing any concerns promptly and maintaining a high standard of care for all customers
- Maintained strict quality control standards for food safety, hygiene, and presentation
Assistant Hotel Manager
Apartamentos Santa Rosa
03.2015 - 03.2016
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Boosted revenue with targeted marketing campaigns and upselling techniques.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
Guest Relations Manager
Hotel "Mimosa Sunshine"
04.2014 - 03.2015
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
- Responding to guests needs and anticipating their unstated ones
Education
AP Degree in Service,Hospitality And T.Management -
CPH Business Academy
Copenhagen,Denmark 01.2019 - 04.2021
BA in Hospitality Management -
University of Economics
Varna,Bulgaria 01.2013 - 04.2016
Skills
- Leadership
- Customer service
- Organization
- Multi-tasking
- Time Management
- Detail-Oriented
Personal Information
Date of Birth: 02/22/94
Certification
Digital Marketing
Timeline
F&B Conference and Events Assistant
Villa Copenhagen
08.2023 - 2 2024
Digital Marketing
03-2023
AP Degree in Service,Hospitality And T.Management -
CPH Business Academy
01.2019 - 04.2021
Unit Manager, Catering Services
Service Firmaet Globel A/S
04.2018 - 10.2021
Assistant Hotel Manager
Apartamentos Santa Rosa
03.2015 - 03.2016
Guest Relations Manager
Hotel "Mimosa Sunshine"
04.2014 - 03.2015
BA in Hospitality Management -
University of Economics
01.2013 - 04.2016
Shift Manager
NoHo Partners DK
4 2024 - Current
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