MAHIDI HOSSEN HANNAN
Experienced Sales Manager And Content Writer
Asian - Bangladeshi
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Duty Manager Supervisor
Copenhagen Strand Hotel
2024.01 - 2024.04
- Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
Customer Service Representative Manager
Forex Money Exchange
2023.06 - 2023.12
- Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
- Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
- Streamlined communication with customers through the development of a user-friendly online support platform.
- Developed key performance metrics for measuring and tracking team success in meeting service objectives.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
Assistant Manager, Customer Service
Restaurant Almanak I Operaen
2023.03 - 2023.08
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Maintained high-quality standards with regular employee training and performance evaluations.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
Senior Content Writer and Proofreader
Giant Marketers Comilla
2020.01 - 2022.12
- Pitched creative ideas for new content series that consistently attracted high levels of engagement from target audiences.
- Conducted keyword research and analyzed analytics data to optimize content for maximum reach and impact.
- Edited and proofread colleagues'' work, ensuring consistent quality across all published materials.
- Coordinated with graphic designers to create visually appealing infographics and multimedia presentations for clients.
- Improved search engine rankings by implementing SEO best practices in all written content.
- Mentored junior writers on best practices for crafting effective copy, strengthening overall team performance.
Biology Lecturer
Comilla Pathshala College
2017.07 - 2022.04
- Consistently received positive feedback from students in end-of-semester evaluations, highlighting strong rapport-building skills and effective teaching methods.
- Established positive relationships with parents through regular communication regarding student progress, resulting in a supportive learning environment for all learners.
- Adapt lesson plans according to varied class sizes, accommodating different learning styles while maintaining high academic standards.
- Improved overall class performance by providing individualized attention and support to students struggling with specific topics.
- Fostered a sense of community within the classroom by creating an inclusive and welcoming atmosphere for all students, promoting respectful dialogue and collaboration among peers.
Education
Ph.D. - Biodiversity And Natural Resources
Universiti Putra Malaysia: UTAMA
Malaysia 2001.04 -
Master of Science - Biology
Southern Denmark University
Denmark 2001.04 -
Master of Science - Zoology
National University of Bangladesh
Bangladesh 2001.04 -
Bachelor of Science - Master of Science in Zoology
National University of Bangladesh
Bangladesh 2001.04 -
Skills
Policy Enforcement
Health and safety compliance
Operational Efficiency
Decision-making capabilities
Customer service focus
Schedule development
Staff Management
Business Development
Strategic Planning
Goal-Oriented
Financial Management
Timeline
Duty Manager Supervisor
Copenhagen Strand Hotel
2024.01 - 2024.04
Customer Service Representative Manager
Forex Money Exchange
2023.06 - 2023.12
Assistant Manager, Customer Service
Restaurant Almanak I Operaen
2023.03 - 2023.08
Senior Content Writer and Proofreader
Giant Marketers Comilla
2020.01 - 2022.12
Biology Lecturer
Comilla Pathshala College
2017.07 - 2022.04
Ph.D. - Biodiversity And Natural Resources
Universiti Putra Malaysia: UTAMA
2001.04 -
Master of Science - Biology
Southern Denmark University
2001.04 -
Master of Science - Zoology
National University of Bangladesh
2001.04 -
Bachelor of Science - Master of Science in Zoology
National University of Bangladesh
2001.04 -