Mahmoud J. Al-Bitar
Sr. Business Development Manager
Kuwait City
Summary
Organized and dependable supply chain and logistics expert along with an exceptional background of sales and excellent customer service that gives the ability to successfully manage multiple priorities with a positive attitude and confidence to take on added responsibilities to meet company's established targets and goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Business Development Manager - Retail
A.P Moller - Maersk
Kuwait city
02.2022 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
District Sales Manager
Expeditors International
Kuwait City
08.2020 - 01.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Established territory boundaries and distribution routes to maximize service quality.
- Tracked weekly sales to develop detailed reports for senior leadership.
Business Development Manager
UPS Supply Chain Solutions
Kuwait City
07.2018 - 07.2021
- Developed process to analyze customer feedback to incorporate insights into product development strategies increasing department productivity by 30%.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships with more than 150 accounts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Operations Supervisor
CMA CGM
Amman
02.2016 - 06.2018
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Implemented series of sales programs and procedures, exceeding targeted sales goals by 125%.
- Introduced unique sales protocol that improved customer satisfaction from 3.1/5 average to 4.3/5 average" is result.
Logistics Coordinator
BMW Group
Munich
01.2015 - 12.2015
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Education
Bachelor of Science - International Business Management
Hochschule Landshut
Munich, Germany 09.2014 - 09.2015
Bachelor of Science - Logistics And Materials Management
German Jordanian University
Amman, Jordan 09.2010 - 07.2014
Skills
Business management and development
Timeline
Sr. Business Development Manager - Retail
A.P Moller - Maersk
02.2022 - Current
District Sales Manager
Expeditors International
08.2020 - 01.2022
Business Development Manager
UPS Supply Chain Solutions
07.2018 - 07.2021
Sales Operations Supervisor
CMA CGM
02.2016 - 06.2018
Logistics Coordinator
BMW Group
01.2015 - 12.2015
Bachelor of Science - International Business Management
Hochschule Landshut
09.2014 - 09.2015
Bachelor of Science - Logistics And Materials Management
German Jordanian University
09.2010 - 07.2014
Additional Experience
Associated Press AP
Jordan, Amman Mar 2012– Feb 2013
Working Student
• News producing.
BBC Radio and Television,
Jordan, Amman Feb 2010 – Feb 2012
Working Student
• News producing.
Miller Electric ITW Group,
UAE, Dubai Jun 2009 –Sep 2009
Summer Internship
Welding engineering
Additional Experience
Associated Press AP
Jordan, Amman Mar 2012– Feb 2013
Working Student
• News producing.
BBC Radio and Television,
Jordan, Amman Feb 2010 – Feb 2012
Working Student
• News producing.
Miller Electric ITW Group,
UAE, Dubai Jun 2009 –Sep 2009
Summer Internship
Welding engineering
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