Maj Bagger Christiansen
Operational & Transformational Leadership
Copenhagen
Summary
Experienced professional with a diverse background in governance, transformation, and leadership across various industries. Skilled in structured decision-making, strategic foresight, and leading teams to success. Proven track record in multinational corporations including Maersk, Microsoft, Telenor, and Ramboll. Demonstrated ability to drive sustainable change, optimize processes, and create value. Collaborative and results-oriented leadership style. Capable of leading cross-functional teams through complex challenges to achieve impactful outcomes.
Overview
27
27
years of professional experience
2006
2006
years of post-secondary education
5
5
Certifications
Work History
Head of GRC Risk CoE / Advisory
Maersk
06.2023 - Current
- Successfully leading a big transformation journey by aligning risk management enhancements and governance initiatives with business priorities.
- Headed 3 support functions and 4 risk teams (approx 60 employees) through end-to-end change delivery ensuring strategic alignment and stakeholder buy-in.
- Designed and rolled out a modernized Internal Control Framework adopted by the business stakeholders, receiving positive feedback for its structure, robustness, and business value.
- Developed structured frameworks for decision-making and coached teams on presenting initiatives effectively.
- Instilled a culture of clarity in prioritization and accountability throughout governance and risk functions.
Head of Compliance Programme Management
Maersk
02.2022 - 06.2023
- Core focus on compliance programme improvements and digitalization – building new governance framework to support the business in driving compliance initiatives.
- Managed the integration of Data Ethics and the Neutrality & Confidentiality Program, ensuring they met both regulatory requirements and internal company standards.
- My leadership empowered teams to proactively mitigate risks and maintain compliance across global operations, demonstrating my ability to lead in governance roles while delivering measurable results.
GRC Senior Business Manager
Maersk
11.2020 - 02.2022
- Senior Business Partner for Technology ensuring close collaboration on issue management and control framework
- Leading the automation of GRC reporting functions through streamlining the reporting process. Results were reduction in reporting time and increased transparency across the business, allowing senior leadership to make data-driven decisions faster.
Senior Compliance Manager
Maersk
09.2017 - 11.2020
- Developed and matured the Technology Compliance Program and tracked operational compliance performance across Technology with focus on the PtP process to ensure adherence to agreed standards and controls in the spend management area.
- Transformed the Program through introduction of new processes to improve monitoring and reporting together with ensuring buy in and close collaboration with the Technology Senior LT team.
- By leading cross-functional teams, ensured that compliance efforts were deeply embedded in the organizational culture, thereby enabling long-term business transformation.
Control & Compliance Manager
Microsoft Denmark & Iceland
10.2014 - 07.2015
- Lead the effort of identifying and mitigating risks in high-risk areas such as Anti-Corruption, Sales & Marketing, and Financial Management together with the business and senior leadership
- Delivered awareness training on best practices, ensuring a cohesive compliance strategy across departments.
- Part of the Compliance Advisory Board together with the CFO, Legal Director and HR Director to ensure alignment of compliance priorities with broader organizational strategies.
Engagement Manager
Microsoft Denmark & Iceland
03.2012 - 10.2014
- Managing and driving initiatives together with Microsoft's Partner network to ensure customers managed Software Asset’s in compliance with their contract.
- Setting up motions and activities with the purpose of educating customers in tools and materials that help them benefit from good SAM management.
- Successful establishment of trusted stakeholder relationships with clients and partners, enhancing software asset management and ensuring contract compliance.
Customer & Partner Experience Consultant
Microsoft Denmark & Iceland
09.2007 - 02.2012
- Managing Microsoft’s Global Relationship Study in Denmark & Iceland, focusing on Customer and Partner satisfaction through ongoing satisfaction measurements and improvement activities.
- Excelled in implementing changes that delivered ongoing benefits while meeting immediate business needs.
Head of Quality, Projects & Education
Telenor Denmark
12.2005 - 08.2007
- I led a team of 2 section managers and 18 specialists divided on Quality, Projects and Education.
- This involved overseeing training programs, coaching employees, and ensuring that customer-related projects were executed with the highest quality.
- The result was improved customer satisfaction and operational efficiency, demonstrating my ability to lead teams toward a common goal and achieve tangible results.
Management Consultant
Ramboll Management Denmark
08.2004 - 01.2006
- Client responsible for managing surveys and opinion polls.
- Joint responsibility with the Head of the function for internal business- and process development.
- I introduced a new structured sales approach for SurveyXact, resulting in a significant revenue increase.
- The methodology remains in use today, demonstrating sustainable transformation through commercial innovation.
Director of Operations
Teleperformance Denmark
06.2002 - 07.2004
- After 3,5 year in Teleperformance Denmark I ended at taking on the role as the Director of Operations; where I was leading a team of 6 project managers, 12 team managers, and 250 consultants.
- Managed the overall P&L of the client portfolio and ensured operational excellence meeting the ambitious targets set out.
- This included mapping business processes and developing methods to optimize operations.
- My efforts improved client satisfaction and operational efficiency significantly, contributing to Teleperformance’s long-term success.
HR & Quality Manager
Teleperformance Denmark
09.2000 - 05.2002
- Responsible for driving overall engagement initiatives for customers and employees.
- Responsible for ensuring the right competences, capabilities and profile recruitment.
- Continuously focus on optimization of processes to ensure a high-quality standard and effectiveness, including analysis on key KPI numbers with the aim of identifying areas for optimization.
Project Manager
Teleperformance Denmark
01.1999 - 08.2000
- Responsible for ensuring a successful project execution including planning, client reporting, business development and having the right competencies on the projects.
Coordinator
Manova A/S
05.1998 - 01.1999
- Overall responsible for coordinating 'Uddannelseskaravanen', which included contact with the participating schools and companies.
Education
Graduate Diploma in Business Administration -
Aarhus Business School
MBA International Summer-school - undefined
Aarhus Business School
Bachelor Courses - Communication, Finance & Organization
California International Business University
Graduate Diploma in Business Administration - undefined
Copenhagen Business School
Skills
- Governance Expertise - development of framework and standard to achieve business value
- Structured Decision-Making - analytical mindset ensuring that insights are given before decision making
- Transformational leadership - change management ensuring ownership and participation
- Stakeholder Management & Influence - delivered through involvement and buy in
- Operational Excellence & Continuous Improvement - learning and reflections and doing thing right the first time
- Proactive problem-solver - always preparing for tomorrow
- Flexible and adaptable - recognizing the everchanging environments
- Supervision and leadership - focus on high engagement
Certification
Black belt - Six Sigma (Compass Academy)
Personal Information
- Date of Birth: 01/01/76
- Nationality: Danish
- Married to Christen Bagger
- 2 girls (14 & 16 years old)
Personality - Description
Integrity, honest, proactive, committed to shared goals, thrives on collaboration, inspires others, flexible yet structured work style, detail-oriented, aims to have fun at work.
Timeline
Black belt - Six Sigma (Compass Academy)
01-2025
Certified in assessing logical tests and personality tests (Center for Ledelse)
01-2025
Head of GRC Risk CoE / Advisory
Maersk
06.2023 - Current
Head of Compliance Programme Management
Maersk
02.2022 - 06.2023
GRC Senior Business Manager
Maersk
11.2020 - 02.2022
Senior Compliance Manager
Maersk
09.2017 - 11.2020
Management Training (Right Management)
01-2017
Control & Compliance Manager
Microsoft Denmark & Iceland
10.2014 - 07.2015
Engagement Manager
Microsoft Denmark & Iceland
03.2012 - 10.2014
Customer & Partner Experience Consultant
Microsoft Denmark & Iceland
09.2007 - 02.2012
Head of Quality, Projects & Education
Telenor Denmark
12.2005 - 08.2007
Relationship Sales Management (Ramboll Management)
01-2005
Management Consultant
Ramboll Management Denmark
08.2004 - 01.2006
ISO 9001:2000 Diploma (DET)
01-2004
Director of Operations
Teleperformance Denmark
06.2002 - 07.2004
HR & Quality Manager
Teleperformance Denmark
09.2000 - 05.2002
Project Manager
Teleperformance Denmark
01.1999 - 08.2000
Coordinator
Manova A/S
05.1998 - 01.1999
MBA International Summer-school - undefined
Aarhus Business School
Bachelor Courses - Communication, Finance & Organization
California International Business University
Graduate Diploma in Business Administration - undefined
Copenhagen Business School
Graduate Diploma in Business Administration -
Aarhus Business School
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