Malou Rossello Castell Lendal

Volume hiring for Wolt Market and Support in 25 countries.

• Managing candidates efficiently through pipelines in high-growth volume hiring processes
• Screening applications/CV's
• Using Sapia interviewing tool to find talents
• Coordinating interviews for Hiring Managers
• Preparing and sending contracts to new hires via Docusign
• Adding new hires to HR system in Workday
• Making sure the candidate experience is following Wolt's ideas and values with sense of detail, communication, and heart
• Developed and maintained relationships with hiring managers to ensure recruitment needs were met
• Provided guidance to hiring managers throughout the entire recruitment process.
• Drafted employment offers and negotiated terms with successful candidates
• Assisted with creating content for social media campaigns related to job openings.

• Resolved customer inquiries in a timely manner.
• Provided technical support to customers via phone, email, and chat.
• Collaborated with other departments to resolve complex issues quickly.
• Setting goals to reach the monthly KPI's both individually
• Demonstrated excellent communication skills in resolving consumer complaints.
• Remained calm and professional in stressful circumstances and worked effectively
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Promoted high customer satisfaction by resolving problems with knowledgeable, respectful, and friendly service.

• Developed new customer base via past relationships, telemarketing and networking.
• Conducted outbound calls to potential customers in order to generate sales leads.
• Built relationships with clients through effective communication and customer service.
• Provided product information, pricing details and special offers to interested customers.
• Contributed to team efforts by successfully accomplishing and exceeding daily monthly goals.
• Assisted customers with product selection based on their needs and preferences.
• Collaborated with team members to develop strategies for increasing sales performance.
• Maintained knowledge of the day to day news, our newspaper, and generally was informed of what was going on in the world as a part of my job.

• Enforced classroom routines to keep students on schedule and operating at consistent level.
• Provided instruction and guidance to students in the absence of a regular teacher.
• Supported special needs students by providing individual instruction as needed.
• Provided notes and reports on school day activities to primary teacher.
• Collaborated with other teachers to ensure student success.
• Educated students in various subjects to provide seamless transition during absence of head teacher.

• Managed daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
• Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Organized shifts to meet expected coverage demands by factoring in typical loads and upcoming changes.
• Led team engagement to assist cross-functional departments and achieve goals.

• Resolved customer complaints quickly and professionally.
• Completed training courses on customer service techniques.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Greeted customers upon arrival and determined their needs.
• Ensured that all areas of the store were clean, neat, organized, and properly stocked.