Manisha Shetty
Copenhagen
Summary
Dynamic program manager with over 15 years of experience leading large-scale transformation initiatives across diverse sectors, including retail, healthcare, banking, insurance, and utilities. Expertise in managing multi-billion DKK capital projects across six global locations and directing a $56M customer experience transformation program that positively impacted 3.2 million population and managing teams 75+ team members. Proven track record in aligning technology with strategic business objectives, driving operational efficiencies, and cultivating high-performing teams through the mentorship of over 50 Scrum Masters via targeted Agile workshops. Spearheaded process automation and AI initiatives that saved 15,000 hours and increased efficiency by 60%. Strong consulting background complemented by exceptional stakeholder management skills, program strategy development, risk management, and financial oversight for effective engagement at senior leadership levels to drive meaningful change and value creation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Novo Nordisk
04.2024 - Current
- Led the successful delivery of complex, multibillion-DKK capital projects by implementing structured governance frameworks and aligning global project teams, vendors, and executive stakeholders across geographically dispersed regions (Europe, Asia, and the Americas).
- Designed and implemented a standardized Project Execution Model (PEM) to drive consistency and predictability across all phases of project delivery—engineering, procurement, construction, commissioning, and handover—ensuring full lifecycle alignment with strategic objectives and compliance standards.
- Defined and managed stage-gate deliverables across all key project phases (Initiation, Basic Design, Detailed Engineering, Construction, Commissioning, and Handover), significantly improving project readiness assessments and milestone clarity.
- Introduced real-time digital reporting dashboards using Power BI to enhance visibility of project KPIs across portfolios. Enabled leadership and stakeholders to make timely, data-driven decisions, improving transparency and reducing reporting cycle times.
- Drove continuous improvement initiatives using methodologies such as DMAIC, CAPA, and PDCA, resulting in measurable improvements in process efficiency, risk mitigation, and team collaboration across project lifecycles.
- Developed and deployed project governance frameworks that delivered transparency, cost predictability, and schedule adherence across high-value programs in energy, infrastructure, and manufacturing sectors.
- Coached and mentored global project managers and engineers, embedding a culture of accountability, performance, and best-practice project management. Empowered teams to lead with autonomy while ensuring alignment to corporate and regulatory objectives.
- Collaborated with data science teams to integrate predictive analytics into project controls dashboards (Power BI + AI), enhancing decision-making for senior leadership with scenario-based modeling.
- Automated manual reporting workflows using AI algorithms, saving over 240 hours significantly reducing human error in progress tracking and reporting.
- Effectively managed multicultural and cross-functional teams, navigating the complexities of working in regulated environments and across jurisdictions. Known for building trust with stakeholders, suppliers, and internal leadership to ensure seamless collaboration and delivery
Project Manager
Novo Nordisk
02.2023 - 03.2024
- Managed end-to-end project lifecycle, from G1 project development phase and stakeholder alignment to execution
- Applied DMAIC and PDCA methodologies to streamline process workflows within PMO boosting customer satisfaction (C-SAT) from 68% to 85%
- Led assessment with third party auditors of automation systems and digital tools across manufacturing operations,enhancing operational efficiency and data integrity
- Delivered 300M DKK in cost savings (FY2025) by identifying process inefficiencies through strategic analyses (SWOT, PESTLE, Porter’s Five Forces) and driving targeted improvement initiatives.
- Improved team throughput by 28% using Kanban boards, structured backlog prioritization
- Facilitated change management using the ADKAR model, ensuring smooth user adoption, minimal business disruption, and strong end-user engagement.
- Aligned program and technology roadmaps with corporate strategy using Hoshin Kanri and Balanced Scorecard frameworks to track KPIs and long-term goals..
Program Manager
Ernst & Young
05.2019 - 12.2022
- Led enterprise-wide digital and business transformation initiatives across banking, energy, and technology sectors using Agile, Lean, and Design Thinking methodologies.
- Owned end-to-end project delivery from initiation through deployment, managing cross-functional teams and complex stakeholder environments.
- Designed and implemented optimal team structures to drive high-quality delivery, ensure role clarity, and align with strategic goals.
- Facilitated resolution of delivery blockers in collaboration with Business, Technology, Finance, and Data teams, improving alignment and reducing time to delivery.
- Applied Design Thinking frameworks to support creative problem-solving and strategic alignment across programs.
- Established an Agile Center of Excellence and Community of Practice within the business consulting organization to standardize Agile delivery models, SAFe practices, enhance practitioner capability, and ensure consistent client outcomes across multi-sector engagements.
- Developed scalable Agile frameworks, toolkits, and coaching models tailored for consulting teams, while fostering a cross-project learning culture through regular knowledge-sharing sessions, playbooks, and peer mentoring.
- Led Agile solution design and proposal development for high-value client RFPs across multiple industries (financial services, public sector, healthcare), collaborating with sales, delivery, and leadership teams to create tailored delivery models, transformation roadmaps, and reusable proposal assets—enhancing competitiveness and consistency across bids.
- Engaged directly with clients through workshops and wave space sessions post-RFP submission to present delivery strategies, demonstrate consulting capabilities, and align expectations, supporting successful contract awards and smooth transitions to deliver
- Co-created a 27-month transformation roadmap for key clients in the energy sectors, aligning operational delivery with long-term business strategy.
- Managed and coordinated all logistical aspects of the project including timelines, scope, budget, risk mitigation strategies, MVP releases and change requests
- Led the product discovery, review, and alignment of initiatives to strategic objectives through the prioritization process
- Experience in facilitating in planning and executing Program Increment (PI Planning) sessions and Agile Release Trains (ART's)
- Handled the contract management process for all vendors in the program including invoicing, procurement and assessment.
- Oversee the performance management activities for the direct reports, work closely with multiple managers and other leaders to complete scheduling assignments and managing utilization across the team to match supply and demand
Business Systems Analyst
IQVIA
03.2014 - 05.2019
- Successfully led multiple concurrent middleware services and SAP migration implementation projects across regulated environments (GxP, 21 CFR Part 11, SOX), using Agile methodologies and tools such as JIRA, Confluence, and Rally, ensuring 100% compliance with contract terms, regulatory standards, and client expectations.
- Acted as the primary point of contact for internal and external stakeholders in business ,IT and clinical research domains. Managed end-to-end project lifecycle—scope, requirements, and delivery—while improving stakeholder engagement and satisfaction using ServiceNow, SharePoint, and MS Office.
- Spearheaded Agile transformation initiatives within cross-functional teams, increasing team velocity by 30% and enhancing transparency through burndown charts, backlog grooming, and retrospective facilitation. Applied business analysis techniques such as user stories, process mapping, and gap analysis to improve delivery outcomes.
- Led project preparations for SOX, GxP, and 21 CFR Part 11 audits, reducing compliance findings by developing audit-ready documentation and enforcing traceability across the Software Development Life Cycle (SDLC) using Requirement Traceability Matrix (RTM) practices.
- Conducted estimation workshops, stakeholder discovery sessions, and impact assessments in clinical systems, LIMS, and electronic health records (EHR) projects to ensure alignment with business goals and reduce rework. Utilized SQL for data validation and TestRail, HP ALM, and SOAP UI to support QA and testing processes.
- Collaborated with architects, QA leads, and product owners to proactively identify and mitigate delivery risks, ensuring on-time and on-budget execution in pharma SaaS environments. Applied DevOps awareness and participated in CI/CD pipeline integrations, with basic Git understanding to track changes and support release readiness.
- Contributed to product design and validation by coordinating test scenarios, reviewing software and validation documentation, and analyzing defect trends. Efforts led to a 40% reduction in post-release bugs .
Software Engineer
TESCO
09.2010 - 02.2014
- Primarily accountable for end-to-end testing of front-end retail applications, based on SRS/FRS, RTM creation.Demonstrated expertise in functional, regression, integration, and UAT testing within SDLC/STLC frameworks. Applied industry-standard techniques such as boundary value analysis (BVA), equivalence partitioning, and exploratory testing to deliver high-quality, defect-free releases. Adept at data validation and effectively coordinating across onsite–offshore teams.Delivered consistent reporting through DSR, WSR, and MSR.
Education
MBA - Business Administration And Management
HULT INTERNATIONAL BUSINESS SCHOOL
Cambridge, MA08-2022
Bachelor of Engineering - Environmental Science
P.E.S College of Engineering
06-2009
Skills
- Project ,Program & Portfolio Management
- Stakeholder Engagement & Management
- Business & IT Alignment
- Strategy & Execution
- Inclusive Leadership
- KPI tracking
- Financial administration including cost control
- Team Management including recruitment & performance management
- Vendor Management including SOW preparation & contract negotiation
- Cross-Functional supervision, co-ordination & communication
- Training , Mentoring & Coaching
Certification
- Prince 2
- SAFe 5 Agilist
- Microsoft Azure AI Fundamentals
- ICAgile Certified Agile Coach (ICP-ACC)
- Certified Scrum Master (CSM)
- ITIL
- Microsoft AZ-900 Azure Fundamentals
- Scrum Foundation Professional Certificate (SFPC)
- Six Sigma White Belt
- JIRA Certified Engineer
- Project Management Essentials Certified
- Lean Six Sigma White Belt Certified (LSSWB)
- HIPAA Awareness for Business Associates
- HIPAA Security
Technical Skills
JIRA AI
MS Azure Devops
PowerBI
Confluence Intelligence
Microsoft Copilot
Omega 365
Miro AI
Microsoft Project Professional (MPP)
TestRay (Synapse RT)
Middleware Services (Mulesost , OSB and rest webservices )
Timeline
Senior Project Manager
Novo Nordisk
04.2024 - Current
Project Manager
Novo Nordisk
02.2023 - 03.2024
Program Manager
Ernst & Young
05.2019 - 12.2022
Business Systems Analyst
IQVIA
03.2014 - 05.2019
Software Engineer
TESCO
09.2010 - 02.2014
MBA - Business Administration And Management
HULT INTERNATIONAL BUSINESS SCHOOL
Bachelor of Engineering - Environmental Science
P.E.S College of Engineering