Manuj Bhasin

Industry: Consumer Services (Europe)

• Managing overall account delivery for a leading multinational brewery headquartered in Copenhagen, Denmark with a combined team size of 100+ FTEs.
• Delivering successful Network, Security, DC Hosting and Digital Workplace services (including Global Service Desk, IAM, Workplace Virtualization, Device Management, Collaboration & Communication services).
• Global Service Delivery Manager working as client's primary point of contact for account service delivery and managing overall client relationship.
• Ensuring consistent service delivery meets committed client quality outcomes, metrics and expectations (SLAs, KPIs).
• Working closely with client to align services effectively with their future IT Transformation Roadmap. Engaging Pre-Sales & Sales team to pitch new business opportunities to the client or new scope for existing services.
• Managing service revenue up to $10 million USD per annum.
• Managing account P&L including revenue, cost and gross margin.
• Working closely with executive leadership and finance on annual budgeting exercise to forecast cost, revenue & resource sizing.
• Cost optimization planning, building profit improvement plan.
• Managing project delivery for transformation, transition, migrations & new product implementation. Ensuring scope, cost, schedule & resourcing are met.
• Driving automation initiatives to bring in additional cost saving & value to the clients.
• Working closely with HR, Training Division & Senior Management to effectively implement new initiative, employee skill enablement program, plan rewards & recognition and career progression for employees including appraisals & performance review.

Industry: Airlines & Insurance (Canada)

• Managed overall account delivery & global team size of 100 FTEs.
• Delivered successful IT infrastructure services including distributed platform systems, network, storage, backup, security, digital workplace services & IT service management.
• Managed delivery of IT Infrastructure & technology refresh program valued up to $5 million USD. Plan objectives & key results.
• Provided oversight & program leadership to project managers and delivery teams on infrastructure & technology refresh program to ensure project deliverables are on track, manage risks, client expectations, overall program delivery timelines and transition to steady state handover for various project streams.

Industry: Airlines (Canada)

• Managed steady state operations, service delivery, project delivery, vendor management and compliance for network services & operations for major Canadian airline.
• Managed offshore team of 20 network architects & three major telecom vendors responsible for planning, design, solution & implementation of network (LAN/WAN/Voice/Security) services.

Industry: Telecommunications & Pension Fund Company (Canada)

• Managed steady state operations, service delivery, project delivery & compliance for a team size of 40 FTEs providing logical identity & access management services.

Industry: Telecommunications (Canada)

• Managed steady state operations, service delivery & compliance for a team size of 30 FTEs providing logical identity & access management services to global clients.

Industry: Consumer Electronics (USA)

• Provided IT Service Desk support to global clients.