María Mercedes Anania
Copenhagen
Summary
I am a dedicated professional with a Master's in Sustainable Tourism and a Bachelor's in Tourism and Hotel Management. My academic background has equipped me with a strong foundation in the principles of sustainable tourism, allowing me to contribute effectively to the industry.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Sales and Operations Executive
Tour Partner Group Nordics
09.2022 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Cleaner
Tactile Games
09.2021 - 07.2022
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Kitchen Assistant
Frede & Vester's
07.2021 - 09.2021
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
Sushi Chef
EatHappy | FCF Holding GmbH
09.2020 - 06.2021
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
Assistant Manager
Wave Center Baleal
07.2020 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Reservations & Sales Agent
Grupo Solanas
12.2017 - 03.2020
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets
Reservations Sales Agent
Hotel Emperador Buenos Aires
12.2016 - 12.2017
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
- Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
Call Agent
Colonia Express
11.2016 - 12.2016
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
Help Desk
Ejército Argentino
10.2011 - 10.2016
- Supported end-users through responsive help desk services, promoting overall satisfaction with IT systems.
- Optimized help desk workflows by streamlining ticketing processes and improving response times for end-users seeking assistance.
- Improved help desk response times by efficiently prioritizing support requests based on urgency and impact on business operations.
Food and Beverage Attendant
Delaware North Companies
09.2010 - 02.2011
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Receptionist & Reservations
Milhouse Hostel
09.2008 - 02.2010
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Master of Arts - MA - Sustainable Tourism
Aalborg University
Copenhagen, Denmark06.2022
Diploma - Marketing Digital and Community Management
UCES
Buenos Aires, Argentina01.2019
Bachelor of Business Administration - BBA - Tourism and Hospitality Management
UADE
Buenos Aires, Argentina09.2016
Fashion & Textile Design -
EAMODA
Buenos Aires, Argentina12.2009
Skills
- Operations Management
- Customer-Oriented
- Problem Resolution
- Team Player
- New Business Development
- Stakeholder Management
- Business Development
- Project Management
- Bilingual
- Customer Service
Certification
- Communicating with Emotional Intelligence
- First Aids y RCP
- Interpersonal Communication
- Software Tester QA
- Revenue Management
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Intermediate
B1
Timeline
Sales and Operations Executive
Tour Partner Group Nordics
09.2022 - Current
Cleaner
Tactile Games
09.2021 - 07.2022
Kitchen Assistant
Frede & Vester's
07.2021 - 09.2021
Sushi Chef
EatHappy | FCF Holding GmbH
09.2020 - 06.2021
Assistant Manager
Wave Center Baleal
07.2020 - 08.2020
Reservations & Sales Agent
Grupo Solanas
12.2017 - 03.2020
Reservations Sales Agent
Hotel Emperador Buenos Aires
12.2016 - 12.2017
Call Agent
Colonia Express
11.2016 - 12.2016
Help Desk
Ejército Argentino
10.2011 - 10.2016
Food and Beverage Attendant
Delaware North Companies
09.2010 - 02.2011
Receptionist & Reservations
Milhouse Hostel
09.2008 - 02.2010
Master of Arts - MA - Sustainable Tourism
Aalborg University
Diploma - Marketing Digital and Community Management
UCES
Bachelor of Business Administration - BBA - Tourism and Hospitality Management
UADE
Fashion & Textile Design -
EAMODA
- Communicating with Emotional Intelligence
- First Aids y RCP
- Interpersonal Communication
- Software Tester QA
- Revenue Management
Hobbies and Interests
- Cooking vegan food
- Listening to music
- Walking
- Capturing moments through photography
Hobbies and Interests
- Cooking vegan food
- Listening to music
- Walking
- Capturing moments through photography
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