Marcela Lira
Hillerød
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Waitress
BC Hospitality Group
09.2019 - 02.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Physiotherapist
Hospitals and Universities
01.2010 - 10.2016
- Conducted clinical assessment and evaluation to determine patient needs.
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Supervised clinical students, certified and licensed assistants, technicians and volunteers.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
- Inspected physician referrals and determined appropriate evaluation procedures.
- Observed patient safety, risk management and infection control policies and procedures.
- Trained and oriented new physical therapists and physical therapy assistants.
- Communicated pertinent results, progress or challenges to target and restore mobility for patients.
- Taught patients uses of wheelchairs, braces, canes, crutches and prosthetic devices.
- Taught patients how to live within limits of capabilities and celebrated successes.
- Researched and stayed abreast of current treatment modalities by attending professional development opportunities.
- Delivered home care therapy to home bound and long-term care patients.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Provided therapy session adaptations according to progress and limitations.
- Constructed physiotherapy treatment plans to increase functionality and strength.
Sales Assistant
Casa da Bíblia
10.2013 - 04.2014
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Maintained records related to sales, returns and inventory availability.
- Referred customers to various services by evaluating needs and providing recommendations.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Opened new merchandise and stocked sales floor racks and shelves.
- Informed customers of promotions to increase sales productivity and volume.
- Merchandised attractive shelf displays with current offerings to drive store sales.
Education
Bachelor of Science - Physical Therapy
EMESCAM
Espirito Santo, Brazil12.2009
Skills
- Table Setting Arrangements
- Dietary Restrictions
- Ordering Procedures
- Seating Assignment Preparation
- Price Memorization
- Stocking and Replenishing
- Supply Restocking
- To-Go Order Preparation
- Buffet Setup and Takedown
- Restocking Condiments
- Adaptable and Flexible
- Dining Room Cleaning and Upkeep
- Greeting and Escorting Guests
- Warm and Friendly
Languages
Portuguese
Native language
English
Advanced
C1
Danish
Elementary
A2
Timeline
Waitress
BC Hospitality Group
09.2019 - 02.2020
Sales Assistant
Casa da Bíblia
10.2013 - 04.2014
Physiotherapist
Hospitals and Universities
01.2010 - 10.2016
Bachelor of Science - Physical Therapy
EMESCAM
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