Marcela Madariaga Ruigrok

Owner of an umbrella organization which consist of three bars, a restaurant and a real estate investment company.

Main tasks in the bars and restaurants:

• Business development
• Managing purchases and stock
• Bookkeeping
• Managing personnel
• Implemented streamline solutions to ensure continuous stock
• Supervising the construction of Merchant Room and Flux Backyard
• Designing the interior and exterior of Merchant Room and Flux Backyard

Main tasks in the real estate investment company:

• Finding tenants for the apartments available
• Apartment showings to potential tenants
• Apartment inspection and maintenance facilitation prior to tenants move in

• Created and maintained documentation in collaboration with process experts from different departments worldwide
• Transformed highly technical information into clear and concise documents
• Structured, coordinated and aligned activities within different organizational areas and function levels
• Conduct peer to peer reviews

• Provided professional services and support in a dynamic work environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked effectively in fast-paced environments.
• Advised and guided customers on issues related to telecom and internet products.
• Handled in-bound sales.
• Supplied cognitive identification of customer needs.
• Identified solutions to customer IT problems.
• I completed several sales and coaching courses.