Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Aagaard Pedersen

PAX Agent / Lead Agent
København S

Summary

Dynamic, results-driven professional with a strong foundation in economics, finance, and customer service. Skilled in analytical problem-solving and direct customer engagement. Proven ability to adapt quickly to new challenges, thrive under pressure, and lead teams to success. Extensive experience in passenger services, excelling in efficient check-in processes, luggage handling, and ensuring exceptional customer satisfaction. Committed to leveraging expertise and hands-on experience to contribute effectively in business, finance, or customer-facing roles within fast-paced environments.

Overview

4
4
years of professional experience
2
2
Languages

Work History

PAX Agent / Lead Agent

Norwegian Air
06.2025 - Current
  • Assisted passengers with check-in, boarding, and travel inquiries in a high-paced airport environment.
  • Managed boarding processes and verified travel documents for compliance.
  • Supported customers with ticket changes, reworkings, and irregularities.

PAX Agent

Menzies Aviation
02.2025 - 06.2025
  • Performed check-in and baggage handling for multiple airlines.
  • Delivered customer service at boarding gates and check-in counters.
  • Handled irregularities such as delays, rebookings, and lost baggage.

Sales Assistant

Circle K
12.2024 - 02.2025
  • Delivered excellent customer service to ensure loyalty.
  • Managed cash transactions with accuracy.
  • Restocked and maintained a clean store environment.

Sales Assistant

7-Eleven
06.2023 - 02.2025
  • Operated the register and processed transactions accurately.
  • Assisted customers with products, prices, and promotions.

Sales Associate

Bilka
02.2023 - 05.2023
  • Supported customers with product selection and guidance.
  • Maintained stock levels and store organization.

Assistant Football Coach

Fremad Amager
10.2021 - 05.2023
  • Planned and led training sessions to develop players’ skills.
  • Motivated players to improve teamwork, discipline, and performance.
  • Analysed team performance and implemented strategies for improvement.

Education

Academy Profession Degree - Financial Controller

Copenhagen Business Academy
Landemærket 11, 1119 København
01.2025

High School Diploma -

Niels Brock JTP
Julius Thomsens Pl. 6, 1925 Frederiksberg
04.2001 -

No Degree - Primary & Lower Secondary (0.-9. Klasse)

Ørestad Skole
Arne Jacobsens Allé 21, 2300 København
04.2001 -

Skills

Teamwork and collaboration

Timeline

PAX Agent / Lead Agent

Norwegian Air
06.2025 - Current

PAX Agent

Menzies Aviation
02.2025 - 06.2025

Sales Assistant

Circle K
12.2024 - 02.2025

Sales Assistant

7-Eleven
06.2023 - 02.2025

Sales Associate

Bilka
02.2023 - 05.2023

Assistant Football Coach

Fremad Amager
10.2021 - 05.2023

High School Diploma -

Niels Brock JTP
04.2001 -

No Degree - Primary & Lower Secondary (0.-9. Klasse)

Ørestad Skole
04.2001 -

Academy Profession Degree - Financial Controller

Copenhagen Business Academy
Marcus Aagaard PedersenPAX Agent / Lead Agent