Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic

Margarita Myrat

Denmark

Summary

Detail-oriented professional specializing in exceptional customer service across diverse environments. Demonstrates strong multitasking abilities and excels in both collaborative team settings and independent roles. Focused in consistent customer satisfaction and operational efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Back-Office Executive and Customer Relations

Ecotegrity Ltd Consultancy Services
02.2018 - 12.2021
  • Facilitated a cooperative workplace by offering support to colleagues.
  • Ensured smooth functioning and success of consultancy services in Offshore Wind Sector.
  • Managed and nurtured client relationships to achieve a 15% increase in satisfaction scores.
  • Ensured compliance with industry standards through robust document management.
  • Coordinated closely with onshore and offshore teams to streamline crew handovers, reducing transition times by 20%.

Customer Relations Team Leader

FunkMartini
Athens
11.2016 - 02.2018
  • Managed B2B and B2C customer relationships strategically, boosting client satisfaction by 40%.
  • Streamlined customer service processes to achieve a 25% reduction in response times.
  • Led initiatives to strengthen team dynamics, resulting in higher group efficacy.
  • Contributed to a collaborative and efficient operational environment.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Assisted in developing promotional campaigns targeted at increasing brand loyalty among existing customers.

Administrative and Travel Coordinator

Maritech Intl (Power SubLink)
Athens
04.2015 - 09.2016
  • Enhanced task assignments to improve project efficiency and reduce costs.
  • Resolved troubleshooting inquiries efficiently to ensure seamless project operations.
  • Executed ticketing operations to enhance efficiency.
  • Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
  • Tracked updates to airline policies and international regulations.
  • Coordinated travel arrangements and accommodations for staff members.
  • Exhibited exceptional problem-solving skills, consistently delivering efficient solutions.

Business Manager

Arte Cafe
Athens
01.2011 - 02.2016
  • Surpassed financial targets, fostering consistent revenue increases.
  • Recruited, trained, and supervised staff to enhance team skills.
  • Maintained a secure and inviting atmosphere by adhering to hygiene and legislative requirements.
  • Oversaw inventory levels and optimized supply ordering procedures.
  • Coordinated marketing activities, including promotional events and discount schemes.
  • Applied a customer-centric approach to handle and resolve grievances successfully.

Foreign Languages Learning Center Administrator

Oliver Koronios
Kalamata
02.2009 - 12.2010
  • Provided customized solutions to address diverse needs at a foreign language learning center.
  • Guaranteed conducive atmosphere for students and staff by supervising day-to-day activities.
  • Monitored student progress to boost retention rates by 20%.
  • Cultivated a collaborative atmosphere, resulting in a 15% increase in overall staff morale.
  • Facilitated strong communication and consultation with students' parents.

Customer Service Team

FedEx Express
Athens
09.2002 - 12.2008
  • Delivered significant accomplishments across various high-priority tasks.
  • Increased customer satisfaction through prompt handling of inquiries.
  • Addressed inquiries and provided effective solutions to enhance customer satisfaction.
  • Communicated professionally with customers via telephone and email to streamline service protocols.
  • Supervised staff operations, resulting in enhanced efficiency and quicker client interactions.
  • Collaborated effectively with worldwide correspondents to facilitate international shipments.

Sales Executive

InterContinental Hotel
Athens
01.2000 - 01.2002
  • Ensured a positive shopping experience through comprehensive support across all transaction stages.
  • Proactively attained assigned financial objectives within given timelines.
  • Consistently mirrored brand values through professional attitude and methods.

Education

BBA - Business Administration And Economics

I.I.E.K OMEGA
GREECE

Bachelor of Science - Psychology

The Open University, Milton Keynes, UK
United Kingdom

Skills

  • Analytical Problem Solving
  • Customer Support Proficiency
  • Results-Oriented Team Guidance
  • Travel Coordination
  • Critical Thinking Skills
  • Effective Communication Skills
  • Adaptable Learner

Certification

  • BSc (Hons) Psychology, ongoing
  • BBA Business Administration
  • Level 2 Certificate in Recruitment and Selection
  • Level 3 Human Resource Management
  • HR Management CPD Accredited
  • Proficiency in English C2
  • Microsoft (Word, Excel, PowerPoint etc)

Languages

Greek
First Language
English
Proficient (C2)
C2
Danish
Upper Intermediate (B2)
B2
Italian
Beginner
A1
Dutch
Beginner (A1)
A1

References

References available upon request.

Timeline

Back-Office Executive and Customer Relations

Ecotegrity Ltd Consultancy Services
02.2018 - 12.2021

Customer Relations Team Leader

FunkMartini
11.2016 - 02.2018

Administrative and Travel Coordinator

Maritech Intl (Power SubLink)
04.2015 - 09.2016

Business Manager

Arte Cafe
01.2011 - 02.2016

Foreign Languages Learning Center Administrator

Oliver Koronios
02.2009 - 12.2010

Customer Service Team

FedEx Express
09.2002 - 12.2008

Sales Executive

InterContinental Hotel
01.2000 - 01.2002

BBA - Business Administration And Economics

I.I.E.K OMEGA

Bachelor of Science - Psychology

The Open University, Milton Keynes, UK

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Margarita Myrat