Maria Mayor
Housekeeping Manager
Stenlose,83
Summary
Proven leader in housekeeping management at Frederiksdal Sinatur Hotel and Conference, enhancing guest satisfaction through meticulous cleanliness standards and efficient team supervision. Excelled in staff training, performance improvement, and inventory control, boosting service quality by implementing targeted cleaning practices. Skilled in scheduling, with a knack for fostering positive customer relationships through prompt issue resolution and exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Frederiksdal Sinatur Hotel and Conference
09.2021 - Current
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide housekeeping team in delivering consistent service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
Online Shop Owner and Crochet Designer
Self-employed
03.2017 - Current
- Improved shipping processes by researching alternative delivery options, ultimately reducing delivery times for enhanced customer satisfaction.
- Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.
- Implemented targeted marketing strategies to attract new customers and boost overall revenue growth.
- Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
- Managed multiple design projects simultaneously.
- Established user-friendly design to increase customer experience and satisfaction.
Housekeeping Supervisor
Frederiksdal Sinatur Hotel and Conference
01.2019 - 07.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Housekeeping Assistant
De 5 Stjerner
01.2018 - 12.2018
- Efficiently managed time and resources by prioritizing tasks according to urgency and importance in daily routines.
- Kept public restrooms clean and well-stocked, creating a pleasant experience for all patrons utilizing facilities.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Host
TGI Fridays
06.2015 - 10.2017
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Education
Bachelor of Science - Nursing
Centro Escolar University
Manila, Philippines 04.2001 -
Skills
Cleaning and sanitation
Ordering cleaning supplies
Scheduling and Planning
Cleaning practices
Supervisory skills
Task Delegation
Languages
Filipino
Native language
English
Proficient
C2
Danish
Upper intermediate
B2
Interests
Making arts Shows creativity and design skills
Timeline
Housekeeping Manager
Frederiksdal Sinatur Hotel and Conference
09.2021 - Current
Housekeeping Supervisor
Frederiksdal Sinatur Hotel and Conference
01.2019 - 07.2021
Housekeeping Assistant
De 5 Stjerner
01.2018 - 12.2018
Online Shop Owner and Crochet Designer
Self-employed
03.2017 - Current
Host
TGI Fridays
06.2015 - 10.2017
Bachelor of Science - Nursing
Centro Escolar University
04.2001 -
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