Read, special admiration for graphic novels and scientific articles; Practicing physical activity, jogging and walk; Learning about different cultures and languages; Make-up and cosmetics are also a passion
Mariana Pereira
Summary
Since 2020, acquiring experience as a team worker, developed a sense of leadership, companionship and problem solving skills. Creative, dedicated and ambitious with a spirit of service, experience in catering as a kitchen helper, waitress and beauty customer consultant.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Consultant
The Body Shop
Copenhagen
12.2023 - Current
- Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales.
- Sanitized makeup tools to avoid spread of infection and attract customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Maintained an extensive and meticulous research about the store products;
- Met sales goals by building customer relations and recruiting new customers and sign ups, increasing likelihood of repeat business.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Demonstrated product application on clients using testers and samplings.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Assessed customer skin tone, complexion, hair type and customers needs in order to better recommend products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Waitress
Meille
Copenhagen
09.2023 - Current
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed Wine service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Met with chef to review daily specials and menu changes.
- Organize inventory and stock.
- Managed and organized reservations.
Multipurpose Counter Attendant
Virita Brasa, Lda.
Coimbra
03.2023 - 08.2023
- As a counter attendant and waitress, I was responsible for taking orders, preparing and packing Take-Away personalized meals according to the customers preferences
- As well as in:
- Assisting customers in selecting items;
- Maintaining stock levels and the cleanliness and appearance of the counter area;
- Assisting in the delivery, set-up, and inspection of products;
- Process customer payment
- Always maintaining an efficient communication with the kitchen staff.
Waitress
Rio Esplanada Bar
Vizela
01.2023 - 03.2023
- As a waitress:
- I'd promptly greet and escort customers to their tables;
- Present menu and provide detailed information when asked;
- Prepare tables for customers;
- Inform customers about the day's specials and offer menu recommendations;
- Up-sell additional products when appropriate;
- Take accurate food and drinks orders;
- Communicate order details to the Kitchen Staff;
- Prepare drinks and desserts, such as: coffee, juices, beer, etc.../ Pancakes and Waffles;
- Serve food and drink orders;
- Check dishes and kitchenware for cleanliness and presentation and report any problems;
- Arrange table settings and maintain a tidy dining area;
- Carry dirty plates, glasses and silverware to kitchen for cleaning.
Kitchen Assistant
Restaurant & Coffee Shop, O Casarão
Vizela
07.2022 - 10.2022
- In a part-time working regime, as a kitchen helper, I performed functions such as:
- Wash, cut and clean food according to the chef's instructions;
- Preparing garnishes for dishes;
- Clean kitchen, food preparation and service areas;
- Wash and clean Windows, glasses, crockery and cutlery;
- Pack, unpack, check and store ingredients in (refrigerators, cupboards, etc.)
- And even serving customers, taking orders and serving at the table
- At the coffee shop, I was also in charge of taking and serving coffee and other commercialized products.
Production Operator - Sewing sector
Albano Pereira Shoes, Lda.
Vizela
03.2020 - 02.2021
- During this professional experience, I was responsible for carrying out functions aimed at product development promotion, such as:
- Control production equipment;
- Prepare materials to supply the production line;
- Organize the service area;
- Supply production lines;
- And separate materials for reuse
- Daily and efficient communication with employees from various sectors was essential to ensure a quality production.
Textiles Production Assistant
Isaac Oliveira Textiles, Lda
Vizela
10.2019 - 02.2020
- During this professional experience, I helped seamstresses in a general way
- From the preparation, separation and distribution of trims and cuts of fabrics for production, to the revision, folding and packaging of finished parts - preparation of parts
- With special experience in the folding and packaging phase.
Education
High School Diploma -
Caldas De Vizela, Highshool
Vizela, Porugal 09.2016 - 08.2019
Skills
Adaptability
Stock management
Key holder experience
Endurance
Detail-orientated
Product expertise
Wine service
Order accuracy
Team member training
Collaboration
Decision making ability
Good communication
Complaint resolution
Personal Information
- Date of Birth: 05/21/01
- Nationality: Portuguese
Interests
Languages learning enthusiast.
Studying Danish language basis at the moment.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Consultant
The Body Shop
12.2023 - Current
Waitress
Meille
09.2023 - Current
Multipurpose Counter Attendant
Virita Brasa, Lda.
03.2023 - 08.2023
Waitress
Rio Esplanada Bar
01.2023 - 03.2023
Kitchen Assistant
Restaurant & Coffee Shop, O Casarão
07.2022 - 10.2022
Production Operator - Sewing sector
Albano Pereira Shoes, Lda.
03.2020 - 02.2021
Textiles Production Assistant
Isaac Oliveira Textiles, Lda
10.2019 - 02.2020
High School Diploma -
Caldas De Vizela, Highshool
09.2016 - 08.2019