Marilou (Mary) Ratelle
Copenhagen
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Cafe Worker
Cake Face
Kilkenny, Ireland
04.2024 - 08.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Waitress
Left Bank Restaurant
Kilkenny, Ireland
11.2022 - 04.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Waiter's Assistant
Joe Beef
Montreal, QC
05.2021 - 09.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Met with chef to review daily specials and menu changes.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Social Worker/ Special Care Cousellor
Ciusss Centre-Sud-de-L'Île-de-Montréal
Montreal, QC
11.2012 - 02.2024
- Supported clients and families with empathy and compassion during difficult times.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
Bachelor of Science - Social Work
Université Du Québec À Montréal (UQAM)
Montreal, QC12.2020
DCS - Special Care Counselling
Cégep Du Vieux Montréal
Montreal, QC11.2012
Skills
- Customer Service
- Complex Problem-Solving
- Menu Presentation
- High-Volume Dining
- Food Running
- Sales Techniques
- Team Collaboration
Languages
French
English
Timeline
Cafe Worker
Cake Face
04.2024 - 08.2024
Waitress
Left Bank Restaurant
11.2022 - 04.2023
Waiter's Assistant
Joe Beef
05.2021 - 09.2022
Social Worker/ Special Care Cousellor
Ciusss Centre-Sud-de-L'Île-de-Montréal
11.2012 - 02.2024
Bachelor of Science - Social Work
Université Du Québec À Montréal (UQAM)
DCS - Special Care Counselling
Cégep Du Vieux Montréal