Mario Mendis

• Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
• Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
• Increased profitability by identifying investment opportunities, analyzing potential risks, and providing expert recommendations to stakeholders.
• Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
• Expanded professional network through attending industry events and engaging in online communities.
• Contributed towards business development efforts by identifying prospective clients through networking events and referrals from existing customers.
• Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
• Developed queries and performed analysis to optimize business intelligence.
• Expanded global market presence by establishing strategic partnerships and identifying new business opportunities.
• Increased customer retention rates by addressing concerns promptly and offering personalized solutions based on individual needs.

• Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
• Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
• Assessed employee performance and developed improvement plans.
• Built strong relationships with local businesses, fostering partnerships that benefited both parties.
• Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
• Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
• Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Oversaw budget planning and expense management for the branch, ensuring financial goals were met or exceeded consistently.
• Implemented proactive retention strategies that prevented attrition among high-value clientele in competitive markets.
• Leveraged strong communication skills to present complex financial concepts in easily understandable ways for non-expert clientele.
• Conducted thorough due diligence on investment opportunities to minimize risk exposure for both clients and the bank.
• Developed customized lending solutions for clients, including mortgages, personal loans, and lines of credit.
• Established strong working relationships with internal departments, streamlining processes and enhancing overall efficiency in serving business banking clientele.
• Leveraged industry knowledge and market trends to identify potential challenges and recommend appropriate solutions for clients'' unique needs.

• Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
• Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
• Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
• Mentored junior staff members, improving their skillset and overall productivity within the team.
• Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.
• Supervised branch operations and made continuous improvements in each area.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
• Streamlined operations for improved efficiency by implementing new banking procedures and policies.
• Collaborated with internal stakeholders to address any identified risks or concerns related to KYC/AML processes.

Certification

Level 1 Certificate of Marketing

Level 2 Advance Certificate of Marketing

Level 3 Post Graduate Diploma in Marketing