Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marta Wegrzyn

Marta Wegrzyn

Supervisor
Ryslinge

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

12
12
years of professional experience
5
5
Languages

Work History

Supervisor

Thoruplund
02.2016 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Devised and implemented processes and procedures to streamline operations.

Business Lounge Manager

Radisson Blu Hotel
01.2013 - 01.2016
  • Fostered a positive working environment that encouraged open communication between employees at all levels of management.
  • Implemented staff scheduling processes to ensure adequate coverage during peak hours while controlling labor costs.
  • Managed inventory levels effectively to reduce waste and maintain optimal stock levels for seamless service delivery.
  • Promoted an exceptional guest experience by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
  • Boosted overall revenue by optimizing food and beverage offerings and pricing.
  • Oversaw maintenance of the physical space, ensuring all equipment was functioning properly and any repairs or upgrades were completed in a timely manner.
  • Established performance metrics to measure success in various areas of operation and made adjustments as needed for continuous improvement.
  • Collaborated with marketing teams to develop promotional events that increased foot traffic and generated buzz about the lounge.
  • Enhanced customer satisfaction by implementing efficient lounge management strategies.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
  • Analyzed daily sales data track which menu items were popular and where improvements could be made for increased profitability.
  • Developed relationships with vendors, securing favorable terms and high-quality products for the lounge.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

Master of Psychology -

WSB-NLU (National Louis University)
Nowy Sącz / Poland
04.2001 -

Skills

    I have experience in project leadership and management

    Ability to analyse complex operational and business data;

    Experience in process and workflow modelling;

    Ability to assess the impact of operational decisions on the overall business of the organisation;

    Operational readiness planning from project phase to commercialisation;

    Management of complex cross-departmental projects ;

    Decision making under conditions of uncertainty and volatility;

    People development oriented leadership;

    Communication skills;

    Ability to build and collaborate with teams in international and cross-cultural environment

    I have the ability to harness the talents of people at every level of the organisation which helps to create maximum value for the customer using minimum resources

    Attentive listening and empathetic leadership;

    Ability to have difficult conversations and negotiations;

    Highly competent in interdepartmental and intercultural communication;

    Strategic communication skills

    I learn and teach others;

    Attentive and active listening ;

    Ability to give constructive feedback;

    Personal example; Commitment and authenticity ; Ability to organise work and set clear goals;

    In every job so far, I started as a rank-and-file employee, but after only a short time, my organisational, communication and leadership skills were recognised - I was promoted and given increasing responsibility;

    I trained dozens of new employees, I created my own training systems; I adapted the way I communicate to the learning styles of different people My actions have had a real impact on operational efficiency and product quality, which is very important to me My actions have contributed to improving the company's reputation and maintaining a high level of performance

    Staff management

    Operations management

    Process improvement

    Strategic planning

    Employee motivation

    Staff development

    Attention to detail

    Analytical thinking

    Complex Problem-solving

Timeline

Supervisor

Thoruplund
02.2016 - Current

Business Lounge Manager

Radisson Blu Hotel
01.2013 - 01.2016

Master of Psychology -

WSB-NLU (National Louis University)
04.2001 -
Marta WegrzynSupervisor