Marzena Joanna Stafin
Kobenhavn S
Summary
CAREER SUMMARY
Overview
16
16
years of professional experience
Work History
Full Time Waitress
Martha Brasserie AC Hotel Bella Sky Copenhagen
11.2024 - Current
- Provide excellent customer services and always strive towards best customer satisfaction
- Collaborate with management to develop and implement strategies to improve restaurant performance and profitability
- Arrange table settings
- Maintain the wine stock
- Train and develop restaurant staff to provide excellent customer service
Co-Owner and Managing Director
Maka i Woda Bakery
09.2021 - 06.2024
- Manage and direct the activities at a bakeshop by overseeing the work of employees, ordering of supplies, and creating marketing products and schedules
- Build relationships with industry partnerships
- Develop business plans and strategies
- Develop and manage marketing efforts, including digital and print initiatives
In-Room Dining & Breakfast Manager
Hotel D'Angleterre
10.2018 - 07.2021
- Manage daily operations of the Room Service and Breakfast
- Effectively roster staff so that optimum service levels
- Provide training to new employees on hotel policies and procedures
- Continuously evaluate and improve the quality of services
- Work closely with the breakfast chefs and kitchen team to ensure service standards
Breakfast Manager
Format Restaurant @ Skt. Annæ Hotel
08.2017 - 10.2018
- Implement and develop strategies to improve service standards
- Manage the day-to-day duties including rota's, staffing, ordering
- Recruit, manage, train and develop the team in product service, knowledge
Assistant Food & Beverage Manager
The Essex Golf & Country Club
10.2012 - 09.2015
- Company Overview: http://www.theessexgolfandcountryclub.com
- Manage inventory and supply orders efficiently, optimizing stock levels to meet operational needs without excessive waste
- Monitor the performance of the food and beverage team and perform regular performance reviews
- Produce detailed proposals for events (including timelines, suppliers, staffing and budgets)
- Http://www.theessexgolfandcountryclub.com
Food & Beverage Supervisor
Russel Hotel
10.2011 - 09.2012
- Deliver outstanding customer service
- Motivate and train staff members
- Collaborate with management to develop and implement strategies to improve restaurant performance and profitability
- Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.
Waitress/ Cocktail Waitress
ONE ALDWYCH HOTEL
08.2009 - 10.2011
Education
High school of Catering and Event Planner - Hospitality, Tourism And Events
High School of Hospitality, Tourism And Events
Szczecin,Poland 01.2008
Skills
Experienced Manager working in the hospitality industry Skilled in HR, , Food & Beverage, Coaching, Hotel Management and Customer Satisfaction
Hospitality is a passion for me,and I have enjoyed the past 15 years of learning and growing in this field
Languages
Polish
Proficient
C2
English
Proficient
C2
Danish
Beginner
A1
Timeline
Full Time Waitress
Martha Brasserie AC Hotel Bella Sky Copenhagen
11.2024 - Current
Co-Owner and Managing Director
Maka i Woda Bakery
09.2021 - 06.2024
In-Room Dining & Breakfast Manager
Hotel D'Angleterre
10.2018 - 07.2021
Breakfast Manager
Format Restaurant @ Skt. Annæ Hotel
08.2017 - 10.2018
Assistant Food & Beverage Manager
The Essex Golf & Country Club
10.2012 - 09.2015
Food & Beverage Supervisor
Russel Hotel
10.2011 - 09.2012
Waitress/ Cocktail Waitress
ONE ALDWYCH HOTEL
08.2009 - 10.2011
High school of Catering and Event Planner - Hospitality, Tourism And Events
High School of Hospitality, Tourism And Events
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