Gathered and organized materials to support operations (delivery and collection planning schedule management).
Aided colleagues, managers and customers through regular communication and assistance (Collaborating with 5 other departments to ensure smooth running of operations).
Entered data, generated reports and produced tracking documents (Fleet operations: Vehicle tracking, route monitoring, fuel consumption analysis).
Received and responded to customer requests via emails, telephone calls and in-person interactions.
Coached employees through day-to-day work and complex problems (mentor of a group of 8 drivers: One-to-one meeting to follow and improve performance based on KPIs (driving behaviors, operations, risks, etc…).
Administrative work
Internship project management: A road optimization book that allowed the company to save an average of 3000€ per month on toll costs.
Banquets & Events on Caller
Villa Copenhagen
03.2022 - 03.2023
Provided attentive service and proactively assessed guest needs.
Team leading: Lead a team of 4 bartenders and trained 2 others.
Delegated and performed tasks to clean and break-down materials after events and prepare for upcoming facility use.
Education
Top Up Degree - Business: Innovation & Entrepreneurship
CPHBusiness Academy
Lyngby
01.2023
AP Degree - Logistics And Multimodal Transports
Logistic Institute
France
06.2017
Skills
Strategic Planning
Schedule Management
Problem Resolution / Emergency response
Microsoft Office (Excel, PowerPoint, and Word)
Verbal and Written Communication
Interpersonal skills
Interests
Voluntary work
• Treasurer in the Student association at CPHBusiness for 1 year (2022)
Environmentalism : ethical and eco – friendly fashion consumer
Sewing and Embroidery : clothes creation and customization
Languages
French
Native language
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Banquets & Events on Caller
Villa Copenhagen
03.2022 - 03.2023
Coordinator/ Transport Agent
STEF Transport (Food Delivery Company)
09.2015 - 02.2020
Top Up Degree - Business: Innovation & Entrepreneurship
Senior Coordinator - Driver´s Loyalty at IFOOD - Largest Latam Food Delivery CompanySenior Coordinator - Driver´s Loyalty at IFOOD - Largest Latam Food Delivery Company