Gathered and organized materials to support operations (delivery and collection planning schedule management).
Aided colleagues, managers and customers through regular communication and assistance (Collaborating with 5 other departments to ensure smooth running of operations).
Entered data, generated reports and produced tracking documents (Fleet operations: Vehicle tracking, route monitoring, fuel consumption analysis).
Received and responded to customer requests via emails, telephone calls and in-person interactions.
Coached employees through day-to-day work and complex problems (mentor of a group of 8 drivers: One-to-one meeting to follow and improve performance based on KPIs (driving behaviors, operations, risks, etc…).
Administrative work
Internship project management: A road optimization book that allowed the company to save an average of 3000€ per month on toll costs.
Banquets & Events on Caller
Villa Copenhagen
03.2022 - 03.2023
Provided attentive service and proactively assessed guest needs.
Team leading: Lead a team of 4 bartenders and trained 2 others.
Delegated and performed tasks to clean and break-down materials after events and prepare for upcoming facility use.
Education
Top Up Degree - Business: Innovation & Entrepreneurship
CPHBusiness Academy
Lyngby
01.2023
AP Degree - Logistics And Multimodal Transports
Logistic Institute
France
06.2017
Skills
Strategic Planning
Schedule Management
Problem Resolution / Emergency response
Microsoft Office (Excel, PowerPoint, and Word)
Verbal and Written Communication
Interpersonal skills
Interests
Voluntary work
• Treasurer in the Student association at CPHBusiness for 1 year (2022)
Environmentalism : ethical and eco – friendly fashion consumer
Sewing and Embroidery : clothes creation and customization
Languages
French
Native language
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Banquets & Events on Caller
Villa Copenhagen
03.2022 - 03.2023
Coordinator/ Transport Agent
STEF Transport (Food Delivery Company)
09.2015 - 02.2020
Top Up Degree - Business: Innovation & Entrepreneurship
Rider Coordinator and Bike Maintenance at Al Ghawalt Limousine Service (Subcontract of Talabat food delivery companyRider Coordinator and Bike Maintenance at Al Ghawalt Limousine Service (Subcontract of Talabat food delivery company