Meet Lad

• Product Owner for shared system team of 10 DevOps engineers managed in 2 ARTs enabling all feature teams in ARTs to improve on CI/CD pipelines and Microsoft Azure requirements
• Ensuring top performance of all applications within ART with regards to operational excellence
• BAU product owner responsibilities of EPIC, feature and user story creation, Acceptance criteria, sprint goals etc in ADO, backlog prioritization and requirement gathering from users
• Continuous focus on application lifecycle management, technical debt, documentation, budgeting and forecasting of future cost based on strategy
• Product development and maintenance using both SAFe Agile and ITIL methodology
• As Lead Service Manager responsible for setting strategy and direction of team of 5 employees based on organizational IT objective
• Setting deliverables and goals for team each PI and also yearly targets
• Responsible for setting new models and framework for Service transition management and operational excellence
• Continuous engagement in recruitment, team competency planning, coaching and mentoring team, and employee management

Key achievements:

• Established clean processes for product deliverables matching user expectations and IT SLA's
• Enabling team to interact and understand user requirements
• Improved technical delivery pipelines, leading to seamless deployments and achieving uninterrupted flow
• Aligned IT Service Operations Management practice across all Centre of Excellence and improvements to Service catalogue of ServiceNow CMDB
• Continuous progress on decommissioning and lifecycle planning which improves cost effectiveness of application budget spent in IT
• Successfully implementing and delivering teams IT targets for 2022 and continuously progressing on 2023 deliverables by setting OKRs
• Implemented organization wide mandatory training module in Orsted IT leading to operational excellence improvement, targeting training for 350+ SME,s and reduced classroom training efforts overall for 5 Center of excellence areas.
• Created e-learning material and SharePoint site for IT Service Transition process in Orsted IT reducing manual training effort of 1.5 hours per resource to automated learning of 15 minutes, supporting teams strategic objective of being enablers
• Implemented new Service transition model for Orsted IT leading to more lean and value adding implementation with automated & customized selection of Service transition requirement
• Built PowerBI dashboard for automated reporting on IT Service Transition status for all applications in IT for IT management leadership and C level leadership

• Application provider for portfolio of 85+ applications in Nordea for general ledger, common solution platform, business and regulatory reporting areas supporting IFRS, CRS, ECB standards using Teradata, Oracle, Mainframes, SAP and cloud services to ensure right budget, financial forecasting, operations and maintenance, application lifecycle planning, operational excellence, audits, vendor management, licenses, SLA's and KPI's.

Key achievements:

• Reduced cost of Application Maintenance to about 20% per application (Approx. 0.05 million) in consideration to volume forecasting for Managed services contract
• Service review of 70+ applications led to 0.2 million euros of credit notes from vendors
• Improved alignment with development counterpart with agile practices of ART via standardizing releases enabling more agile setup for product deployment
• Successfully implemented plan for fail-over testing of 40+ applications
• Formulated Service Improvement plans to improve performance and delivery
• Enabled improvements by reducing Mainframe consumption and IT Operations cost

Overview:

• Design and maintain Release strategy, develop methodologies for Release governance, coordinate releases, track end to end customer impact and validation, take leadership in resolving issues related to scope, process and quality of release
• Facilitate Release meetings, planning sessions, risk management assessments (QRA),
  Readiness to Release meeting and lessons learned session

Key achievements:

• Improved release processes considering different project methodologies, e.g. Scrum, SAFe agile practices, lessons learned meetings and reducing time to market
• Handled successful Release of Intraday Liquidity Management Reporting providing business value to Nordea to enable ECB reporting requirements within given KPI

Overview:

• As Business analyst on BASEL regulatory reporting for NORDEA, performed Data Analysis on large data sets and identified key deviations, collected records and developed code for improving reports. Identified possible drawbacks/issues in reporting deliverable which resulted into SLA breach
• Constant interaction with Product Owners on changing demands of reporting standards
  and deliberating same to developers

Overview:

• Kept delivery and reporting SLA on schedule by managing deadlines and adjusting workflows.
• Supervised multiple teams and deliverables from start through delivery by prioritizing needs and delegating assignments.
• Handling incident, problem and change management processes, setting right priority, and task/resource management
• Acted as gatekeeper for development counterparts to maintain production integrity

Key achievements:

• Improved Reporting deliveries by identifying concurrency benefit, which reduced delivery timelines by almost 6-8 hours per day
• Proposed resource reallocation for Capgemini reducing cost

Overview:

• Citrix specialist/administrator for Infrastructure Management Services project and Migration project agile development to support servers under client located in UK, EMEA and Asia Pacific for AstraZeneca Pharmaceutical.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.