Melissa Moussa
Pharmacist
Copenhagen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Pharmacy Assistant
Hellerup Pharmacy
07.2023 - Current
- Supported pharmacists with day-to-day activities
- Assisted customers in selecting over-the-counter medications and health care products.
- Generated labels for prescriptions and maintained accurate records.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Verified order information against computer database.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
- Supported operations with filing, copying and faxing.
- Received incoming supplies and stocked in correct locations.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Answered questions regarding medication instructions and usage.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Verified patient information to correctly dispense medications.
- Organized pharmacy area to maintain clean and orderly environment.
Clinical Pharmacy Intern
Århus University Hospital
02.2023 - 08.2023
- Assisted pharmacist in final review of filled prescriptions.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
Student Assistant
AJ Vaccines
05.2020 - 11.2022
- Kept up-to-date with changes in regulatory legislation and guidelines and obtained marketing permissions.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Maintained and archived regulatory paperwork.
- Translated documents from English to Danish.
- Prepared PowerPoint presentations
- Performed and documented quality control checks to maintain compliance with company initiatives.
Student Assistant
Mecindo
05.2019 - 04.2020
- Provided individualized customer service.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Responded to website and email inquiries to maintain customer satisfaction and generate positive reviews.
- Created content for websites and online publications.
Education
Master of Science - Pharmacy
University of Copenhagen
Copenhagen, Denmark 09.2022 - 06.2024
Bachelor of Science - Pharmacy
University of Copenhagen
Copenhagen 09.2018 - 07.2022
High School Diploma -
Aurehøj Gymnasium
Copenhagen 09.2013 - 06.2016
Skills
Customer Service
Adaptability
Effective Communication
Multitasking
Patient Counseling
Time management
Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life shrinks or expands in proportion to one’s courage.
AnaÏs Nin
Timeline
Pharmacy Assistant
Hellerup Pharmacy
07.2023 - Current
Clinical Pharmacy Intern
Århus University Hospital
02.2023 - 08.2023
Master of Science - Pharmacy
University of Copenhagen
09.2022 - 06.2024
Student Assistant
AJ Vaccines
05.2020 - 11.2022
Student Assistant
Mecindo
05.2019 - 04.2020
Bachelor of Science - Pharmacy
University of Copenhagen
09.2018 - 07.2022
High School Diploma -
Aurehøj Gymnasium
09.2013 - 06.2016