Mette Sixtus Andersen
Roskilde
Summary
Seasoned Travel Consultant with a proven track record at Global Business Travel, specializing in marine travel and complex itinerary planning. Excelled in delivering exceptional customer service and seamless travel experiences/worldwide travels for marine and offshore clients. Mentored new consultants, demonstrating strong knowledge of marine business and advanced problem-solving skills.
Overview
28
28
years of professional experience
Work History
Travel Consultant
Dalhoff Travel
05.2024 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Utilized understanding of exchange or reissue ticketing entries.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
Travel Consultant
Global Business Travel
03.2019 - 04.2024
- Marine Travel Specialist
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
Travel Consultant
CWT
03.2017 - 03.2019
- Marine Travel Specialist
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Travel Consultant
American Express Business Travel
07.2009 - 02.2017
- Marine Travel Specialist
- Built strong relationships with clients through exceptional communication and personalized service.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Mentored consultants on best practices in the Marine department.
Travel Consultant
BCD Travel
05.2002 - 06.2009
- Copenhagen Airport Office
- Mentor/Coach for new opened Call Center in Mechelen, Belgium
- Marine Travel Specialist
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Manually calculation, building TST's
Travel Consultant
BCD Travel
05.2000 - 04.2002
- Built strong relationships with clients through exceptional communication and personalized service.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
Backoffice Supporter
RCI
02.1999 - 09.2000
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Utilized understanding of exchange or reissue ticketing entries
- Processed payments and documents such as invoices
Trainee
Maersk Travel
09.1996 - 01.1999
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
No Degree - Travel
IATA/UFTA
CopenhagenHigh School Diploma -
Roskilde Handelsskole
Roskilde06-1996
Skills
- Travel industry expertise
- Exceptional customer service
- Advanced itinerary planning
- Amadeus
Hobbies
I am studying for a diploma in Naturopathy at Institute of Biological Medicine, and I recently got a diploma as Reflexologist.
Languages
Danish
Native language
English
Upper intermediate
B2
Swedish
Upper intermediate
B2
Timeline
Travel Consultant
Dalhoff Travel
05.2024 - Current
Travel Consultant
Global Business Travel
03.2019 - 04.2024
Travel Consultant
CWT
03.2017 - 03.2019
Travel Consultant
American Express Business Travel
07.2009 - 02.2017
Travel Consultant
BCD Travel
05.2002 - 06.2009
Travel Consultant
BCD Travel
05.2000 - 04.2002
Backoffice Supporter
RCI
02.1999 - 09.2000
Trainee
Maersk Travel
09.1996 - 01.1999
No Degree - Travel
IATA/UFTA
High School Diploma -
Roskilde Handelsskole
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