Mick Vinther Malmskov

As a Client Success Manager, I oversee a diverse client portfolio across various industries and regions, ensuring satisfaction and retention with our GDPR-compliant IT security solutions. I also drive new sales opportunities, cross-selling, and upselling services. I extend my focus to public institutions, including municipalities and educational establishments.
In this dynamic role, I continuously expand my technical expertise to stay updated on our latest offerings. I lead customer lead generation with a third-party marketing agency, ensuring a consistent flow of opportunities. Collaborating with a multinational cross-functional team, including Legal, Product Development, Compliance, Marketing, and other departments, we achieve collective objectives.
I'm dedicated to fostering strong, lasting client relationships while advancing the company's interests. My role reflects my commitment to excellence in helping clients meet their IT security goals

The company develops, operates and sellsIT security solutions that are GDPR-compliant and make (working) life safer and better. Among many others, my daily tasks included a creation of sales dialogues and booking appointments for potential new B2B customers as well as Public institutions, including municipalities, schools, further education institutions and Ministries over the phone, holding sales meetings / presentations (via Teams or Zoom). Prepared offers and contracts in Sales force, follow-ups and closure of offers, Customer Retention, a daily dialogue and sparring with the team and the rest of the organization. Built strong relations with customers and partners / distributors on the Scandinavian (Nordic) market.
Reached own and department's goals and budgets on monthly basis. The sales process involved a daily communication and collaboration with several stakeholders , incl. Legal department, product development, compliances.

Outreached sales through specific sales channels to new and existing customers domestically and internationally

Evaluated and created business profiles match-up for business leaders (C-levels SVP, VP and boards of directors) among other customers from c25 (Danish stock index 25 largest companies in Denmark).

Introduced additional services like executive program, leadership program, board program.

Developed and maintained outreach sales for IT customers. Maintained cooperation with customers, in relation to work changes or changes in marketing set-up for the individual companies and initiative-taking sales. Customer profiling, and building sales and marketing channels for newly acquired it-customers. Conducted introduction meetings and follow-through, with new and existing customers.

Taught children in the subjects of history, sports and geography.

Taught children in the subjects of history, sports and geography.

Remote customer support of Nordea's Danish IT systems

Coordinated and managed employees through tasks delegation and monitoring of the daily working process; obtaining clearance to banking systems, preparing monthly evaluating specific KPIs and changes in the overall productivity. Successfully maintained customer relations with both new and existing customers while consistently achieving personal and department’s goals and budgets.