MIkell Louison
Bar Manager
København
Summary
Hi my name is Mikell Louison. I am 33 years of age and have been living in Copenhagen for over 12 years now. I have many years in the service and operations sector. I do consider myself seasoned her in Denmark. I am currently looking for new challenges and a change in environment.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Duty Manager
Downtown Hostel
11.2024 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Service & Operations Manager
Poulette
02.2024 - 11.2024
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Optimized workflow efficiency by developing and implementing standard operating procedures.
- Reduced operational costs through effective resource management and budget control.
- Achieved consistent on-time delivery of services through rigorous scheduling and project management practices.
Operations Manager
Boulebar
10.2023 - 02.2024
Department Manager
Zoku Copenhagen
07.2023 - 09.2023
Warehouse & Operations Manager
Gorillas Aps
11.2022 - 06.2023
- Company Overview: Denmark
- I oversee 5 warehouses and maintain the day to day operations alongside the other warehouse managers
- Denmark
Store & Recruitment Manager
Bagelstein
02.2021 - 11.2022
- Company Overview: Denmark
- Helped Successfully opened 3 branches of bagelstein and have recruited employees to fit the french based franchise in a short period of time
- Denmark
Buffet Manager
Flammen
03.2017 - 03.2020
- Company Overview: Denmark
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Denmark
Education
Msc - Economics and Business Administration - Commercial and Retail Management
University Of Copenhagen
Copenhagen 09.2015 - 06.2017
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Haringey Adult Education
05.2012 - 06.2015
Skills
- Performance Management
- Decision Making
- Process Improvement
- Food & Beverage
- New Business Development
- Retail
- People Management
- Target, Kpi's
Awards
- Danish Module level 3
- Microsoft danger zone
- General Data Protection Regulation
- Power of Passwords Manager
- Social Engineering Red Flags
- Global Code of Conduct
Timeline
Duty Manager
Downtown Hostel
11.2024 - Current
Service & Operations Manager
Poulette
02.2024 - 11.2024
Operations Manager
Boulebar
10.2023 - 02.2024
Department Manager
Zoku Copenhagen
07.2023 - 09.2023
Warehouse & Operations Manager
Gorillas Aps
11.2022 - 06.2023
Store & Recruitment Manager
Bagelstein
02.2021 - 11.2022
Buffet Manager
Flammen
03.2017 - 03.2020
Msc - Economics and Business Administration - Commercial and Retail Management
University Of Copenhagen
09.2015 - 06.2017
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Haringey Adult Education
05.2012 - 06.2015
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