Milko Lilov
Summary
Professional & positive Cabin Crew with an active EASA Cabin Crew Attestation and 2 years of experience on Boeing 737-800/8200. Confident in safety procedures, CRM & handling passenger issues, while always keeping a calm and supportive approach.
Certified Customer Service Supervisor with a strong background in premium passenger service & onboard sales. Multilingual in six languages, adaptable, and aligned with Scandinavian values of teamwork, safety & respectful service.
Overview
2
2
years of professional experience
Work History
Cabin Crew CSS
Malta Air (Ryanair)
11.2023 - Current
- Operated short-haul flights on Boeing 737-800/8200 , ensuring smooth boarding, safety and comfort for up to 197 passengers.
- Delivered premium customer service , assisting international passengers and resolving issues calmly and efficiently.
- Conducted safety briefings, demonstrations and supervised a team of 3 cabin crew , ensuring compliance with all safety and service procedures.
- Trained and qualified for : medical emergencies, firefighting, decompression, and full cabin evacuation.
- Achieved strong results in onboard sales in a professional, customer-oriented approach.
Education
Customer Service Supervisor Certification
05-2025
EASA Cabin Crew Attestation
01-2025
AME Medical Certificate
11-2023
Bachelor -
International Relationships – Oriental University
Moscow09-2016
Skills
- Safety & Emergency Procedures
- Crew Resource Management (CRM)
- Customer Service
- Time & Stress Management
- Punctuality
- Communication Skills
- Decision Making
- Teamwork
- Swimming skills
Additional Information
Bulgarian (EU passport)
Eligible to work in Denmark
Languages
English - C1
Swedish - B1
German - B1
Japanese - B1
Bulgarian - B1
Russian - Native
Timeline
Cabin Crew CSS
Malta Air (Ryanair)
11.2023 - Current
Customer Service Supervisor Certification
EASA Cabin Crew Attestation
AME Medical Certificate
Bachelor -
International Relationships – Oriental University
Hobbies
- Aviation & travel
- Sports: tennis, football, gym
- Cultural exchange
- Fashion trends
Achievements
- Best Overall Crew Performance Award – Oscar (2025)
Ryanair's most prestigious annual award, given for consistent excellence in service, safety, punctuality, sales and grooming throughout the year.
- Best Grooming Award – Copenhagen Base (2024)
Recognition for outstanding professional appearance and adherence to uniform standards.
- Top 5 Premium Sales Award – Ryanair (2024)
Ranked among top-performing crew for onboard sales across the company.
Additional Information
- Height: 172 cm
- No tattoos or piercings
Similar Profiles
Peter-Paul Van Der LandePeter-Paul Van Der Lande
Captain, Ltc, B737-800 & B737-8200 Max at Malta Air. / Ryanair DAC.Captain, Ltc, B737-800 & B737-8200 Max at Malta Air. / Ryanair DAC.
Serafino MurruSerafino Murru
Cabin Crew Member at Ryanair - Malta airCabin Crew Member at Ryanair - Malta air
JENNIFER HERODEJENNIFER HERODE
Personnel Navigant Commercial at Malta AirPersonnel Navigant Commercial at Malta Air
Parnesh SharmaParnesh Sharma
Cabin Crew; In Flight Support Crew, Cabin Manager, Cabin Operations Safety Officer & Auditor at Virgin Australia AirlinesCabin Crew; In Flight Support Crew, Cabin Manager, Cabin Operations Safety Officer & Auditor at Virgin Australia Airlines
LUISA COLETTALUISA COLETTA
Cabin Crew / Cabin Crew Senior/Supervisor at Virgin Australia AirlinesCabin Crew / Cabin Crew Senior/Supervisor at Virgin Australia Airlines