Mille Midtgaard
Hedehusene
Summary
Dynamic Business Development Manager with a proven track record at CCC Nordic A/S, specializing in process improvement and project management. Successfully led a team to optimize operations through automation and AI, enhancing customer service efficiency. Strong leadership and strategic planning skills drive impactful results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Business Development Manager
CCC Nordic A/S
03.2023 - Current
- Responsible for Team Business Development consisting of a System Specialist, a Chatbot Coordinator and two Project Coordinators
- Supporting customer service for Elgiganten DK, Elgigantens SE, Elkjøp & Gigantti
- Optimizing operations through automation & AI
- Project management (DK/SE/NO/FI)
- System owner (CTI)
- Product owner (chatbot & RPA)
Automation Coordinator
CCC Nordic A/S
11.2022 - 02.2023
- Product owner (RPA)
- Securing collaboration with OSP
- Enabling automation
- Optimizing operations
Super User
CCC Nordic A/S
04.2020 - 11.2022
- Supporting the replacement of CTI, CRM & sales tool at Elkjøp
- UAT
- Making sure that customer service's needs and demands are covered
Team Leader (Team 2nd Line & Team B2B)
CCC Nordic A/S
03.2020 - 10.2022
- Responsible for a team of 30-40 employees
- Creating a team of specialist supporting 1st line at Elgiganten's (DK) customer service
- Restructuring, rebuilding and managing the B2B team at Elgiganten's (DK) customer service
- Training, coaching and employee care
Education
Cand.san - Health Sciences
Roskilde University
Roskilde, Denmark08-2018
Global Nutrition And Health - Health Strategies
Professionshøjskolen Metropol
Copenhagen, Denmark01-2015
Skills
- Process improvement
- Business development and planning
- Project management
Languages
English
Advanced (C1)
Norwegian
Elementary (A2)
Danish
Bilingual or Proficient (C2)
Timeline
Business Development Manager
CCC Nordic A/S
03.2023 - Current
Automation Coordinator
CCC Nordic A/S
11.2022 - 02.2023
Super User
CCC Nordic A/S
04.2020 - 11.2022
Team Leader (Team 2nd Line & Team B2B)
CCC Nordic A/S
03.2020 - 10.2022
Cand.san - Health Sciences
Roskilde University
Global Nutrition And Health - Health Strategies
Professionshøjskolen Metropol
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