Milo Truelsen
Customer Service Office Manager
Copenhagen
Summary
Highly organized and dedicated professional with extensive experience in administrative and customer-focused positions. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.
Overview
19
19
years of professional experience
Work History
Customer Service Office Manager
Babel ApS
Copenhagen
01.2019 - Current
- Follow through with client requests to solve problems.
- File paperwork and organized computer-based information.
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques.
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Manage event planning and event booking.
- Develop new dating article concepts by analyzing customer needs.
- Manage office inventory and order new supplies
- Responsible for contact with facility management and cleaning.
- Review legal documents and contracts to determine potential conflicts and disputes.
- Research and analyze individual parties' positions to understand dispute background.
- Schedule and receive food and beverage deliveries, adhering to food cost and budget.
- Prepare lunch with care for special dietary needs.
- Organize travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Meeting Coordinator
Forsikringsjuristen
11.2017 - 12.2018
- Scheduled office meetings and client appointments
- Performed outbound calls, B2B
- Advised new clients about services and maintained client relations
- Coached new employees on administrative procedures, company policies and performance standards.
- Performed research to collect and record client data.
- Monitored work calendars and scheduled appointments, meetings and travel.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Filed paperwork and organized computer-based information.
- Studied job descriptions and qualifications to determine applicant requirements.
Sales Manager
Aveda Copenhagen
10.2015 - 11.2017
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Met sales targets and was in charge for upcoming sales events
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Coordinated and provided data in ERP-systems.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Manager of Business Development and Sales
Deep Sea Cosmetics
03.2013 - 10.2015
- Developed new business relations by networking with prospects and valuable customers at sales events.
- Collaborated with suppliers on sample and product development.
- Demonstrated products and specific features at customer locations and special events.
- Set up appointments with potential and current customers to promote new products and services.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Researched potential clients and markets to prepare for appointments.
Is á Bella
Self-employeed
Copenhagen
01.2008 - 03.2013
Piccoline
Kunde & Co
01.2006 - 01.2008
- Coordinated events and worked on ad hoc projects.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Coordinated travel arrangements for staff members, resulting in smooth business trips without logistical issues.
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Managed incoming calls and email correspondence professionally, addressing inquiries promptly and accurately.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Sorted and organized files, spreadsheets, and reports.
Education
High School Diploma -
HF
Copenhagen, Denmark 04.2001 -
Bachelor of Arts - International Business Communications And English
SDU
Odense 04.2001 -
GED -
Niels Brock - EUS 5 Uger
Copenhagen, Denmark 04.2001 -
Skills
Administrative Coordination
Customer service management
Proficiency in Microsoft Office
Conversant in Danish, English (both written and spoken)
Organization and Time Management
Event Planning and Coordination
Office Management
Proficiency in IT
Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Danish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Office Manager
Babel ApS
01.2019 - Current
Meeting Coordinator
Forsikringsjuristen
11.2017 - 12.2018
Sales Manager
Aveda Copenhagen
10.2015 - 11.2017
Manager of Business Development and Sales
Deep Sea Cosmetics
03.2013 - 10.2015
Is á Bella
Self-employeed
01.2008 - 03.2013
Piccoline
Kunde & Co
01.2006 - 01.2008
High School Diploma -
HF
04.2001 -
Bachelor of Arts - International Business Communications And English
SDU
04.2001 -
GED -
Niels Brock - EUS 5 Uger
04.2001 -