Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Miriam Reyes

Miriam Reyes

Front Desk Receptionist
Copenhagen

Summary

Tourism graduate fluent in Spanish and English, with basic proficiency in German. Possesses strong communication and customer service skills, honed through practical experience in managing busy front desks and coordinating with team members. Eager to join a dynamic team and contribute to exceptional customer experiences.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
4
4
Languages

Work History

Front Desk Receptionist

Radisson Collection Royal Hotel
09.2024 - Current
  • Greet guests at front desk and engage in pleasant conversations while managing check-in process.
  • Collect room deposits, fees, and payments.
  • Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handle sensitive customer information with confidentiality, adhering to company privacy guidelines.

Sales Office Assistant

Air Europa
01.2023 - 08.2024
  • Sales and collection management
  • Telephone and e-mail reception
  • Amadeus GDS
  • Ticket and ancillaries sales
  • Cash count
  • Office Package

Front Desk Receptionist

Las Arenas Hotel
05.2022 - 10.2022
  • Reception duties
  • Check-in / check-out
  • Customer service
  • Upselling / cross-selling

Waitress

VIP Lounge (Palma de Mallorca Airport)
07.2021 - 11.2021
  • VIP guest reception
  • Customer service
  • Inventory control

Information Assistant

Palma de Mallorca Airport
07.2018 - 10.2019
  • Provision of information
  • Customer service
  • Office Package

Education

TOURISM DEGREE -

University of the Balearic Islands
01.2019 - 1 2024

EXECUTIVE MASTER IN HOTEL AND HOSPITALITY MANAGEMENT - undefined

Ostelea - EAE Business School
01.2023 - Current

Skills

Customer service

Certification

First Certificate in English Cambridge, 12/16

Accomplishments

  • Course on Hospitality and Intermediation, 10/19 - 06/20
  • Course on Post-COVID Reception Skills, 10/20 - 12/20
  • One Month Stay in Brighton - E.F. Education First, 06/19 - 07/19

Timeline

Front Desk Receptionist

Radisson Collection Royal Hotel
09.2024 - Current

Sales Office Assistant

Air Europa
01.2023 - 08.2024

EXECUTIVE MASTER IN HOTEL AND HOSPITALITY MANAGEMENT - undefined

Ostelea - EAE Business School
01.2023 - Current

Front Desk Receptionist

Las Arenas Hotel
05.2022 - 10.2022

Waitress

VIP Lounge (Palma de Mallorca Airport)
07.2021 - 11.2021

TOURISM DEGREE -

University of the Balearic Islands
01.2019 - 1 2024

Information Assistant

Palma de Mallorca Airport
07.2018 - 10.2019
Miriam ReyesFront Desk Receptionist