Miriam Reyes
Front Desk Receptionist
Copenhagen
Summary
Tourism graduate fluent in Spanish and English, with basic proficiency in German. Possesses strong communication and customer service skills, honed through practical experience in managing busy front desks and coordinating with team members. Eager to join a dynamic team and contribute to exceptional customer experiences.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Front Desk Receptionist
Radisson Collection Royal Hotel
09.2024 - Current
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Collect room deposits, fees, and payments.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handle sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Office Assistant
Air Europa
01.2023 - 08.2024
- Sales and collection management
- Telephone and e-mail reception
- Amadeus GDS
- Ticket and ancillaries sales
- Cash count
- Office Package
Front Desk Receptionist
Las Arenas Hotel
05.2022 - 10.2022
- Reception duties
- Check-in / check-out
- Customer service
- Upselling / cross-selling
Waitress
VIP Lounge (Palma de Mallorca Airport)
07.2021 - 11.2021
- VIP guest reception
- Customer service
- Inventory control
Information Assistant
Palma de Mallorca Airport
07.2018 - 10.2019
- Provision of information
- Customer service
- Office Package
Education
TOURISM DEGREE -
University of the Balearic Islands
01.2019 - 1 2024
EXECUTIVE MASTER IN HOTEL AND HOSPITALITY MANAGEMENT - undefined
Ostelea - EAE Business School
01.2023 - Current
Skills
Customer service
Guest relations
Front office
Cash handling
Listening skills
Mail sorting
Oral and writing communication
Hospitality services
Problem-solving skills
Decision-making
Attention to detail
Team collaboration
Certification
First Certificate in English Cambridge, 12/16
Accomplishments
- Course on Hospitality and Intermediation, 10/19 - 06/20
- Course on Post-COVID Reception Skills, 10/20 - 12/20
- One Month Stay in Brighton - E.F. Education First, 06/19 - 07/19
Timeline
Front Desk Receptionist
Radisson Collection Royal Hotel
09.2024 - Current
Sales Office Assistant
Air Europa
01.2023 - 08.2024
EXECUTIVE MASTER IN HOTEL AND HOSPITALITY MANAGEMENT - undefined
Ostelea - EAE Business School
01.2023 - Current
Front Desk Receptionist
Las Arenas Hotel
05.2022 - 10.2022
Waitress
VIP Lounge (Palma de Mallorca Airport)
07.2021 - 11.2021
TOURISM DEGREE -
University of the Balearic Islands
01.2019 - 1 2024
Information Assistant
Palma de Mallorca Airport
07.2018 - 10.2019