Michael Jerome Norris II

• Oversaw in-night logistics operations, ensuring the timely and accurate delivery of critical spare parts across the Nordic and Baltic regions.
• Coordinated with drivers, warehouses, and customers to proactively resolve issues and minimize delays in nighttime distribution.
• Utilized advanced logistics software and real-time tracking systems to optimize routes, monitor shipments, and maintain high service quality.
• Collaborated with cross-functional teams to drive operational efficiency, enhance customer satisfaction, and implement process improvements.
• Generated detailed reports on nightly operations, analyzing key performance metrics to identify areas for optimization and efficiency gains.

💡 Key Skills: Logistics Coordination | Route Optimization | Real-Time Shipment Tracking | Problem-Solving | Operational Efficiency | Customer Service | Reporting & Data Analysis

• Founded and successfully operated a transport and logistics company, specializing in delivery services for major clients.
  Secured and managed long-term contracts with Bodenhoff Bageri, Elgiganten, Nemlig.com, and Bring, ensuring reliable and high-quality service.
• Led daily operations, including route planning, fleet management, and staff supervision, optimizing delivery efficiency and on-time performance.
• Built and maintained strong client relationships, consistently meeting and exceeding service expectations through proactive communication and reliability.
• Managed financial operations, including budgeting, invoicing, and cost control, ensuring profitability and sustainable business growth.
  

💡 Key Skills: Business Operations | Logistics & Transportation Management | Fleet Coordination | Client Relations | Financial Management | Contract Negotiation | Staff Leadership

• Founded and operated a financial services company, specializing in small business lending and financial consulting.
• Connected business owners with a network of nearly 100 lending institutions and banks, facilitating access to diverse loan options.
• Assessed clients' financial needs, identifying tailored loan solutions that resulted in high approval rates and strong client satisfaction.
• Provided expert guidance on loan applications, financial documentation, and creditworthiness, streamlining the lending process for entrepreneurs.
• Negotiated favorable loan terms on behalf of clients, helping businesses secure essential funding for growth and expansion.
• Built and maintained long-term relationships with financial partners, ensuring reliable funding sources for a variety of industries.
  

💡 Key Skills: Business Financing | Loan Structuring | Financial Consulting | Credit Analysis | Client Relationship Management | Contract Negotiation | Strategic Partnerships

• Established and successfully operated a private tutoring company, specializing in English and Mathematics for students in grades 2 to 6.
• Designed and delivered customized lesson plans, strengthening students' foundational skills in reading, writing, and math to enhance academic performance.
• Effectively managed diverse classroom settings, teaching both small groups and larger classes (5 to 20 students) with tailored instructional approaches.
• Created a dynamic and engaging learning environment, fostering student confidence, motivation, and enthusiasm for education.
• Monitored student progress through regular assessments, adapting teaching strategies to support individual learning needs and maximize improvement.
• Collaborated closely with parents and guardians, providing detailed progress updates and personalized strategies for continued academic growth.
  

💡 Key Skills: Curriculum Development | Personalized Instruction | Classroom & Student Management | Educational Assessment | Parent & Guardian Collaboration | Student Engagement

• Led daily restaurant operations, ensuring exceptional food quality, customer service, and cleanliness standards.
• Recruited, trained, and supervised a diverse team, fostering a positive work environment and enhancing team performance.
• Managed scheduling, inventory, and supply orders, optimizing operational efficiency and minimizing downtime.
• Addressed customer concerns promptly, maintaining high levels of guest satisfaction and loyalty.
• Oversaw financial aspects, including budgeting, sales tracking, and cost control, contributing to increased profitability.
• Implemented company policies and procedures, ensuring compliance with health and safety regulations.
• Analyzed financial and operational reports, identifying areas for improvement and implementing effective solutions.
• Developed and executed local marketing strategies, boosting community engagement and sales growth.
  

💡 Key Skills: Restaurant Operations Management | Team Leadership & Development | Inventory & Supply Chain Management | Customer Service Excellence | Financial Oversight & Budgeting | Health & Safety Compliance | Strategic Planning & Execution | Problem-Solving & Decision-Making