Moataz Mohep Ahmed
Senior Banking Operations / Branch Ops / Customer Service
Al Mansurah
Summary
Dynamic banking professional with a proven track record at the National Bank of Egypt, excelling in trade finance and client relationship management. Achieved significant revenue growth through strategic loan closures while mentoring junior staff. Skilled in operations and customer experience optimization, leveraging strong communication and problem-solving abilities to enhance client satisfaction, trained the staff team and explained the new banking products.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Relationship Banker
National Bank of Egypt
06.2016 - 11.2023
- Banking professional with extensive experience in operations, trade finance, customer service, treasury support, internal audit, and customer engagement. Proven ability to handle complex banking processes while maintaining high service standards.
- • Handled Letters of Credit, documentary credits, and trade finance transactions with high accuracy
- Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
- Mentored junior Relationship Bankers, sharing best practices for success in the role.
- Reported directly to the branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.
- Delivered internal training sessions and workshops on banking products including loans and credit cards
- Leveraged CRM tools effectively to track client interactions and manage ongoing relationships efficiently throughout each engagement cycle.
Education
Bachelor of Commerce - Accounting And Finance
Faculty of Commerce
Cairo, Egypt 04.2001 -
Skills
Operations & Finance
Banking Operations & Internal Controls
Trade Finance (Letters of Credit & Documentary Credits)
Cash Management
Internal audit
Risk Awareness & Compliance
Product Knowledge (Loans, Credit Cards, Accounts, Payments)
Client Success & Customer Experience
Client Relationship Management
Customer Support & Issue Resolution
Customer Experience Optimization (CX)
Problem Solving & Escalation Management
Training, Presentation & Communication
Product Enablement & Training
Public Speaking & Presentation Skills
Negotiation & Persuasion
Workshop Facilitation & Team Coaching
Technical & Tools
Microsoft Office Suite (Excel – Word – PowerPoint – Outlook)
Banking Software & Platforms (Main Frame - Flexcube)
Data Analysis & Reporting
Timeline
Senior Relationship Banker
National Bank of Egypt
06.2016 - 11.2023
Bachelor of Commerce - Accounting And Finance
Faculty of Commerce
04.2001 -