Mohammad Bilal
Slagelse
Summary
"Results-driven Diagnostic Technician and Warranty Administrator with 7+ years of experience in vehicle diagnostics, repair, and warranty claims processing. Proven track record of resolving complex issues efficiently and ensuring customer satisfaction. Certified with expertise in electrical and mechanical systems, warranty analysis, and claims management
Overview
7
7
years of professional experience
Work History
PDI Technician
Ejner Haseel, Mercedes Benz
Slagelse, Denmark
03.2025 - Current
- Executed comprehensive pre-delivery inspections for new and used vehicles to uphold Mercedes-Benz quality standards.
- Performed routine maintenance tasks, including oil changes and brake inspections, to ensure vehicle safety and reliability.
- Replaced worn or damaged components to ensure optimal vehicle safety and performance.
- Conducted thorough inspections of vehicle exterior and interior to identify defects, damage, or wear.
- Ensured optimal functionality of engine transmission, brake, and electrical systems.
- Assessed safety features, including airbags, ABS, and emissions systems, to ensure adherence to industry standards.
- Identified and rectified issues or defects to guarantee vehicles met quality standards before delivery.
Warranty Administrator
Petromin Stellantis
Jeddah
02.2022 - 03.2025
- Managed warranty claims for timely processing and approval.
- Trained team members on warranty policies, enhancing efficiency and accuracy.
- Accelerated claims processing, resulting in quicker approvals and improved customer satisfaction.
- Drove accuracy in claims management, reducing errors and increasing the success rate.
- Implemented best practices to optimize workflow and maximize resource utilization.
- Streamlined warranty claims for faster processing and approval.
- Enhanced team skills, boosting efficiency and claims accuracy.
- Increased approval speed, elevating customer satisfaction.
- Optimized workflow, maximizing resource use and reducing errors.
Certified Maintenance Technician
Silver Arrow, Mercedes Benz
Delhi
08.2018 - 01.2022
- Conducted comprehensive technical assessments and repairs to ensure optimal vehicle performance.
- Proactively tested vehicles pre-repair, streamlining service through early issue identification.
- Performed precise engine system setup to enhance operational efficiency.
- Executed all phases of power system teardown and repair with meticulous attention to detail.
- Diagnosed vehicle damage and malfunctions with a keen analytical approach.
- Enhanced repeat and referral business through exceptional customer service and effective problem-solving.
- Collaborated with the Parts Department to secure essential components efficiently.
- Maintained accurate and meticulous documentation of all services performed.
Education
Advance Diploma - Mechatronics
Mercedes Benz India Ltd
Ghaziabad01.2019
Bachelor of Technology - Mechanical
Al-Falah University
Delhi01.2018
Skills
- MS Office
- WIS
- Link Entry
- Auto Line
- Dealer connecte
- Xentry
- ASRA
- Dealer Connecte
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Urdu
Bilingual or Proficient (C2)
Timeline
PDI Technician
Ejner Haseel, Mercedes Benz
03.2025 - Current
Warranty Administrator
Petromin Stellantis
02.2022 - 03.2025
Certified Maintenance Technician
Silver Arrow, Mercedes Benz
08.2018 - 01.2022
Advance Diploma - Mechatronics
Mercedes Benz India Ltd
Bachelor of Technology - Mechanical
Al-Falah University