Mong Prorsith
Phnom Penh
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Maersk Logistic And Services
2022.05 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Handles shipping process for clients on documents part.
- Vendor Performance tracking and reporting.
ATM and CIM Officer
ABA Bank
2021.02 - 2022.02
-Maintaining Case balance on ATM and CIM Machines.
-Support Customer on Error transaction on Machines.
-Contact to customer for Old notes in machines.
-Assist to teller on daily transaction.
-Clearing Card captured in machines.
-Preparing daily report on Debit and credit cash to ATM and CIM.
Order Entry
HBI Import And Export Co,Ltd
2019.04 - 2020.02
- Completed accurate order entry and data verification.
- Communicated with customers to answer questions
- Processed cash payments and credit and debit card transaction
Education
BBA - Banking And Financial Support Services
University of Economic And Finance.
Phnom Penh09.2022
Skills
- Case Management
- Information Verification
- Call Control
- Returns Processing
- Exemplary Work Ethic
- Billing Inquiries
- Documentations
- Customer Services
Timeline
Customer Service Agent
Maersk Logistic And Services
2022.05 - Current
ATM and CIM Officer
ABA Bank
2021.02 - 2022.02
Order Entry
HBI Import And Export Co,Ltd
2019.04 - 2020.02
BBA - Banking And Financial Support Services
University of Economic And Finance.
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