Summary
Overview
Work History
Education
Skills
Timeline
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Mst Jarin Tusnim

Student

Summary

Proven track record of enhancing customer satisfaction and team performance, notably at IDLC Finance Limited. Skilled in multitasking and customer service, I excel in streamlining operations and mentoring teams for success. Achievements include significantly improving project completion rates and customer loyalty through innovative solutions and effective teamwork. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

E-Commerce Assistant

Zizzi
05.2024 - Current
  • Enhanced customer satisfaction by managing and resolving all return item issues promptly.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Continues checking to ensure adequate stock levels are maintained at all times for efficient order fulfillment.

Officer

IDLC Finance Limited
11.2021 - 07.2023
  • Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Mentored junior team members, fostering professional development and enhancing overall team performance.
  • Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
  • Maintained constructive client and vendor relationships.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Reduced operational risks while organizing data to forecast performance trends.

Intern

Woori Bank
06.2021 - 09.2021
  • Served as a valued member of the bank''s internship program, consistently receiving positive feedback from supervisors and colleagues.
  • Positively impacted the overall branch performance by diligently contributing to daily tasks and responsibilities in a professional manner.
  • Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
  • Contributed to positive branch performance by consistently meeting or exceeding sales targets.
  • Facilitated efficient customer transactions through proficient use of bank software systems, minimizing wait times for other clients.
  • Processed applications for new accounts.

Education

Master of Science - Finance & International Business

Aarhus University
Aarhus, Denmark
04.2001 -

BBA - Finance

Green University of Bangladesh
Dhaka, Bangladesh
04.2001 -

Skills

    Work Coordination

    File Management

    Study strategies

    Academic advising

    Multitasking

    Loan Processing

    Teamwork and Collaboration

    Computer Skills

    Positive Attitude

    Public Speaking

    Customer Service

    Extremely quick learner

Timeline

E-Commerce Assistant

Zizzi
05.2024 - Current

Officer

IDLC Finance Limited
11.2021 - 07.2023

Intern

Woori Bank
06.2021 - 09.2021

Master of Science - Finance & International Business

Aarhus University
04.2001 -

BBA - Finance

Green University of Bangladesh
04.2001 -

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