MUKESH GAUR
IT Program Manager
Copenhagen
Summary
An experienced IT consultant with overall 22+ years of experience specializing in Project Management and delivery of agile projects in the IT industry, focused on managing cross-functional and dispersed teams, complex stakeholder relationships and problem solving. Dynamic and team-oriented IT Project Manager with 15 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Senior IT Project Manager
TCS
10.2023 - Current
- Company Overview: TCS for DSB, Copenhagen
- Project Planning, collaborating with business and technical team to oversee all aspect of delivery from data gathering, identification of dependencies on other regulatory reports and systems, design and development all way to ensuring that activities are executed in adherence to project plan and resulting application meets needs of business stakeholders
- Work as business consultant to put across business opportunities and quotations (effort and cost) together in presentable pack
- Maintain and create RAID Log of project and regularly perform quantitative and qualitative analysis of risks
- Implement EUGDPR regulations that comprised deleting sensitive personal data, implementing information retention policies, patching servers to latest security available patches in order to remove security vulnerabilities from system, and ensuring encryption of data at rest and encryption at transit
- Azure Cloud Consulting & workload management of Virtual Machines,Azure Clusters,Kubernatics etc.
- Ensure project and service acceptance criteria's are in place and signed off by stakeholders as per RACI matrix
- Establish and monitor work plan for each phase of project, and arrange for assignment of project personnel onshore and offshore
- Generated reports for IT project progress and performance
- Implemented best practices to drive quality IT project delivery
- Identified and implemented cost-saving measures in IT projects
- Developed project management roadmap to define project objectives, timelines and milestones
- Developed project plans identifying key issues, approaches and performance metrics
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Met project deadlines without sacrificing build quality or workplace safety
Program Manager
TCS
01.2023 - 09.2023
- Company Overview: TCS for BNSF Railway, Texas USA
- Responsible for planning, directing, and coordinating large strategic programs from initiation through implementation
- Dual responsibility of Scrum Master as well as Project Manager
- Drive & contribute directly to technology strategy with peers' groups in Engineering, Architecture and Product team
- Migrated /Automated 3500 ETL jobs in short period
- Planning & executing ETL migration from Teradata to Azure data bricks for large group of data tables on time
- Led cross-functional programs team and negotiated with business partners to determine and interpret business requirements into technology solutions with CSI >95%
- Risk management, Resource management, onboarding, and cross skilling team
- Rendered data integration best practices, technologies understanding, and resolving data integration issues
- Participated in project management, monthly governance, and weekly calls with clients
- Managed cross-functional teams for successful project completion within deadlines and budgets
- Managed multiple strategic projects with numerous sub-projects or workstreams
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
- Established strong relationships with key stakeholders, ensuring support for program initiatives
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Implemented risk management strategies to mitigate potential barriers to project success
- Developed strategic plans, setting clear objectives and achievable milestones for team
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Improved program efficiency by streamlining processes and implementing time-saving solutions
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions
- Championed best practices in project management, fostering a culture of continuous improvement
- Leveraged technology tools(JIRA,Confluence) for enhanced project tracking, reporting, and information sharing among team members
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders
- Coached team members on professional development opportunities, contributing to improved overall performance
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives
- Delivered high-quality results by setting performance metrics and monitoring progress against targets
- Facilitated workshops and conducted one-on-one training to educate team members
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Leveraged data and analytics to make informed decisions and drive business improvements
SRE Project Manager
TCS
02.2022 - 01.2023
- Company Overview: TCS for FedEx Corporation Services, Memphis USA
- Application transition planning and execution from incumbent, Implementation, and Management of Site Reliability engineering methodology for complex and business
- Critical applications hosted on Azure and Google cloud platforms
- Ensuring completion of smooth transition on time
- Involved in translating features into user stories within team's backlog while managing, ranking, and prioritizing this backlog to reflect stakeholders' requirements
- Maintaining and managing 100% uptime for business critical application with help of SRE team and other support teams
- Established Risk Management framework to identify, analyze and mitigate Risk
- Prepare and present various status reports to senior management and other stakeholders to enable effective decision-making
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Planned, designed, and scheduled phases for large projects
- Monitored project performance to identify areas of improvement and make adjustments
- Negotiated and managed third-party contracts related to project deliverables
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets
- Proved successful working within tight deadlines and a fast-paced environment
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers
Transition & Transformation Manager
TCS
02.2020 - 08.2022
- Company Overview: TCS for DSB, Copenhagen
- DSB IT Transition and Transformation- Customer facing Role for establishing Account Governance and Program Management control with end to end tracking and governing transition set up and major milestone delivery
- Planning & executing Transition from three Incumbent to TCS Data centre & Azure Cloud with in Sort span of time
- Migration Planning & Execution for more than 1000 Servers & Network end points ,including SAP Hana from incumbent Data centre to TCS Data centre
- Led the seamless transition in a complex & hostile environment accomplished within committed timeline
- This successful delivery paved way for digital business growth in account
- Derived Software Defined Network & ADFS transformation Projects along with Transition plan
- Transition, Transformation and Operation take over for entire Infrastructure landscape for DSB including all Data Centers, private and public Cloud instances, SAP managed services, greenfield security services implementation across Enterprise
- Meeting with CXO & IT stakeholders for discussing Weekly/Monthly Transition & Transformation updates and strategies
- Risk management, Resource management, onboarding, and cross skilling team
- Identity & Access Management Sailpoint rollout across DSB
- Coordination & alignment meeting with cross functional teams, DSB IT and Incumbent vendors to ensure seamless migration
Service Delivery Manager
TCS
10.2018 - 01.2020
- Company Overview: TCS for SAS, Delhi
- E2E Delivery Manager for the Leading Scandinavian Airlines, complete IT landscape owner TCS had the responsibility to manage their Digital Transformation & IT infrastructure, Data center, Cloud, Application Operation management etc
- Implementation of transformation program SDA & Ignio
- Responsible of SLA/KPI for day to day IT operation
- Optimize resource utilization and streamline processes by defining project roles and responsibilities in close collaboration with the Customer
- Functioned as a point of contact between business, sales and IT teams to refine the product and incorporate features based on market demands
- Improved service quality, addressing client concerns promptly and professionally
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements
- Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly
- Managed third-party contracts to drive delivery of required services
- Created and enforced detailed organization processes to increase quality and service standards
- Reviewed and negotiated contracts with carriers to optimize shipping costs
IT Program Manager
TCS
07.2015 - 09.2018
- Company Overview: TCS for InterGlobe Enterprise (IGE), India
- IT Program Manager for IGE, a group of companies in aviation, Hospitality & travel industry
- IGE is a Leader in Innovation, from India's largest passenger airline to cutting edge travel technology solutions
- As part of engagement scope, delivered and managed a highly scalable, Integrated Service Delivery Model (ISDMTM) solution framework
- Also performed a DC Consolidation- DCs for all child companies (Business Units) to be consolidated into single DC
- End to End Managed Services for Future Mode of Operations
- TCS for InterGlobe Enterprise (IGE), India
Project Manager
TCS
06.2014 - 06.2015
- Company Overview: TCS for Tata Singapore Airlines(Vistara), India
- Responsible for WAN ,Service Desk and Website formation & setting up IT Server Infrastructure
- Successfully Implement Network across 12 Airports with in year and helped Airline to start the Operation as per target timeline
- Implementation of Ticketing tool (Service Now)
- Service Desk Formation & process formation for day to day operation
- KPI defining and reporting
- Coordination with service Providor(Amadeus & SITA) to ensure smooth Airline operation
Key Account Manager
TCS
03.2012 - 06.2014
- Company Overview: TCS for Cairn Oil & Gas, Vedanta Limited, India
- Responsible for end-to-end delivery as a Key Account manager for supporting IT Infrastructure for business functions and directly reporting to CXO
- Led direct and indirect, cross functional, & global teams of up to 100+ members
- Led from front to deliver Supply-Chain optimization, operational and organizational change to ensure a smooth IT function, for various regions of operation
- Asset Management,IT Infrastructure Management including SAP Module
- End user Mobile Devices Management
- Implementation & successfully rollout of BMC Remedy ticketing tool
IT Infrastructure Manager
TCS
01.2005 - 02.2012
- Company Overview: TCS for Tata Teleservice Limited, India
- Performed various roles in field of IT Infrastructure Services, Started as Server Administrator in this organization, Tata Teleservice Limited, and grew in scope of operation taking up various leadership and technical expert roles
- Manager Active Directory, MS Exchange, SCCM, AV, Backup Management IT Service Desk, Technical teams management
- In 2010 took up role as IT Infrastructure Manager, responsible for IT Services and different technologies across circle
- User Management & day to day operation Management
Education
GROWTH & TRANSFORMATION LEADERSHIP PROGRAM - Program Management
SDA BOCCONI
01.2022 - 04.2022
MBA - Project Management
ALLIANCE UNIVERSITY
08.2017 - 01.2019
Bachelor of Engineering - Electronics & Communication
AGRA UNIVERSITY
08.1997 - 01.2001
Skills
- Project Management
- IT Governance
- Digital Transformation
- Customer Relationship Management
- Risk Management
- Data Centre Management
- Transition Planning & Execution
- Project Methodology Agile & Waterfall
- Azure Solution Architect
- Site Reliability Engineering
- Cybersecurity best practices
- Disaster Recovery & IT Continuity
- Stakeholder Management
Certification
PRINCE2 Practitioner
Accomplishments
- Received Best Employee Award from Customer
- Successfully Accomplishment of complex Transition & Transformation program on time
Timeline
Senior IT Project Manager
TCS
10.2023 - Current
Program Manager
TCS
01.2023 - 09.2023
SRE Project Manager
TCS
02.2022 - 01.2023
GROWTH & TRANSFORMATION LEADERSHIP PROGRAM - Program Management
SDA BOCCONI
01.2022 - 04.2022
Transition & Transformation Manager
TCS
02.2020 - 08.2022
Service Delivery Manager
TCS
10.2018 - 01.2020
MBA - Project Management
ALLIANCE UNIVERSITY
08.2017 - 01.2019
IT Program Manager
TCS
07.2015 - 09.2018
Project Manager
TCS
06.2014 - 06.2015
Key Account Manager
TCS
03.2012 - 06.2014
IT Infrastructure Manager
TCS
01.2005 - 02.2012
Bachelor of Engineering - Electronics & Communication
AGRA UNIVERSITY
08.1997 - 01.2001