Mustafa Sadiq Surti
Sr. Specialist Operations TbM Service Fulfillment APA, IMEA
Pune,Maharashtra
Summary
Highly motivated and results-driven professional with 9.5 years of experience. Proven track record and a
commitment to exceeding targets and expectations. Skilled in MS Excel & MS Powerpoint. I am dedicated to continuous improvement and achieving excellence in at any given challenges. Recognized for Star award, Champ of the Month, Employee of the week, Going extra mile awards. Seeking to leverage my expertise and drive for success in a Next role i.e. Senior Specialist role
Overview
11
11
years of professional experience
Work History
Sr. Associate
Maersk Global Service Centre
04.2017 - Current
- Achieve and exceed productivity targets assigned by team leader
- Perform task assigned and as per agreed timeliness with management (with an SLA for Main Queue shipments as 99%\)
- Perform tasks assigned accurately and drive reduction in service failure cost impact and dissatisfaction to business partners
- (Target 99.50%)
- Managing Vessel Transport plan as per Capacity/Clusters globally and Operations desk request for cargo to be loaded on vessel at Transshipment ports
- Preparation and analysis of Reports like Transport documents open, Reserve space, load list
- Handling other essential tasks in the absence of Team lead and managing the shifts in Pune and Chennai
- Individual contribution in various team activities and improvement of staff skill and competencies
- Exhibiting behaviors that live out focus, teamwork and simplicity
- Being a support in improving the performance of SLT Automation tool by giving innovative solutions and Ideas
- Demonstrated strong problem-solving and analytical skills, consistently meeting or exceeding performance targets and expectations
- Collaborated with cross-functional teams such as Release/capacity team while working on CODs project
- Quickly adapted to the fast-paced and dynamic environment, gaining in-depth knowledge of the TPM process – operations
- Recognized for exceptional performance and promoted to the position of Specialist, where I took on more significant responsibilities
- Led [Reduction of CODs to 80%, Reduction of BA emails to 50%, Automated hourly file process by creating Macro, Brought BA emails under 4hrs of SLA with 99% and with excellent customer feedback
- Developed expertise in MS excel, MS Powerpoint, email writing
Associate
WNS Global Services Pvt. Ltd, British Airways
12.2013 - 08.2016
- Updating & maintaining delegates training records in People online & Ascend system
- Solve customer queries via – Right Now (oracle based application), email & call
- Creating new events for training
- Creating dummy flights for training
- Updating training status in i-Flight
- Managing UK staff roster
- Sending monthly report to client
- Trained unfamiliar staff on Ascend system
- Shadowing fresh staff & handling their queries
- Facilitating Training and Quality functions
- Multifunctional in the team & cross-functional with BA Holidays Team
- Productivity & accuracy as per required
- Coordinating integration with support functions viz
- Quality, Training
- Taken initiative to work extra when required Achievement:
- Achievement
03.2015
- Award Type : Aspirer
- Award Reason : Operational Excellence Award Title : Good Job!!!
- Awarded By : Amit Sule (Group Manager)
- Award Message : Mustafa has played an important role in grooming new staff in the team
- He has
- Consistently met and exceeded his KRI
- (99+% Accuracy and average productivity 125 %+)
- Being multi- functional has helped the team in crunch situations, he doesn't need to be told
- Taken extra initiative to perform Quality Checks for the team to maintain team accuracy
12.2015
- Type : Aspirer
- Award Reason : Operational Excellence Award Title : Well Done!!!
- Awarded By : Nandini Chitale (VP/Sr
- Group Manager)
- Award Message : Mustafa is an efficient team member
- He plays a very important role in actioning daily tasks & shadowing new joiners
- He also helps in trainings
- Multi-functional & Cross- functional staff.
Education
BSC - Electronics
Pune University
HSC - undefined
Maharashtra State Board
SSC - undefined
Maharashtra State Board
Additional Information
- ACHIEVEMENTS AT MAERSK: , Champ of the Month – have been awarded Champ of the Month 3 times so far. Going Extra Mile award – have been awarded 7 times. Star Award – 1 time Employee of the week – 1 time Ardour – for efforts were crucial towards restoration of essential services of the business.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 22 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved [Reduction of CODs to 80%, Reduction of BA emails to 50%, Automated hourly file process by creating Macro, Brought BA emails under 4hrs of SLA with 99% and with excellent customer feedback
Skills
Team leadership
undefinedWork Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company RetreatsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Upper intermediate (B2)
Gujarati
Advanced (C1)
Timeline
Sr. Associate
Maersk Global Service Centre
04.2017 - Current
12.2015
03.2015
Associate
WNS Global Services Pvt. Ltd, British Airways
12.2013 - 08.2016
BSC - Electronics
Pune University
HSC - undefined
Maharashtra State Board
SSC - undefined
Maharashtra State Board
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