Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mylene Torga

Educator
Smørum,Denmark

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
38
38
years of post-secondary education

Work History

Housekeeping Duty Supervisor

Copenhagen Marriott Hotel
Copenhagen , DK
2017.07 - Current


  • Worked with front desk to respond promptly to all guests requests.
  • Assigned housekeeping staff to specific shifts and rooms.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled guest complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on daily tasks.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Reported issues to higher management with great detail.
  • Reported maintenance issues to Technical department.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Operated " Opera System" on daily basis.

Housekeeper/Supervisor

Scandic Hotel
Copenhagen , DK
2011.08 - 2017.07
  • Managed team productivity and workflow to exceed quality standards.
  • Coordinated household cleaning service operations and managed guest relations.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Communicated repair needs to maintenance staff.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Adhered to safety protocols by enforcing proper equipment usage.

Education

Bachelor of Science - Education

Northwestern Visayan Colleges
Philippines
1991.06 - 1995.04

Associate of Science - Hotel Management

Aklan Colleges
Philippines
1988.10 - 2023.03

Skills

Housekeeping

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Timeline

Housekeeping Duty Supervisor

Copenhagen Marriott Hotel
2017.07 - Current

Housekeeper/Supervisor

Scandic Hotel
2011.08 - 2017.07

Bachelor of Science - Education

Northwestern Visayan Colleges
1991.06 - 1995.04

Associate of Science - Hotel Management

Aklan Colleges
1988.10 - 2023.03
Mylene TorgaEducator