NAHIDA AKTER
Customer Service Representative, Bangladesh
Copenhagen
Summary
Dynamic professional with a proven track record in customer satisfaction and complaint resolution, honed as a Customer Service Representative at Call Center. Skilled in data entry and maintaining patience, I excel in creating supportive environments and enhancing customer loyalty. Expertise in managing high-stress situations and fostering communicative relationships showcases my ability to achieve results and exceed expectations.
Overview
5
5
years of professional experience
Work History
Cleaning Assistant
Anders Andersens Rengoring
04.2023 - 08.2024
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Representative
Call Center
01.2021 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Kindergarten School Teacher
Learning Birds School and College
06.2019 - 09.2020
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Developed strong relationships with parents, leading to increased involvement in their child''s education.
- Developed communicative relationships with students and parents to support learning.
- Developed positive rapport with students of various and diverse backgrounds.
Education
BSc in Business Studies -
DE Montfort University
Leicester, England 04.2001 -
Skills
Customer Service
Data Entry
Complaint resolution
Customer Satisfaction
Written and oral communication
Patience Maintenance
Customer Correspondence
Customer inquiries
Languages
Bengali
Native language
Bengali
Proficient
C2
English
Proficient
C2
Timeline
Cleaning Assistant
Anders Andersens Rengoring
04.2023 - 08.2024
Customer Service Representative
Call Center
01.2021 - 12.2022
Kindergarten School Teacher
Learning Birds School and College
06.2019 - 09.2020
BSc in Business Studies -
DE Montfort University
04.2001 -
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