Naveed Mohammed

- Motorola Solutions is the dispatch site of Tata Consultancy Services. Current role covers the following technologies and services:

- MSI standard PC laptop/desktop hardware & software support (Windows and macOS systems).

- PC Asset Support: Add, Move, Change, Update, Reassign of MSI owned devices, including the inventory management of new and re-deployable assets.

- Configuration and deployment of new PCs and redeployable (used) PCs in inventory. Deployment task includes domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, re-installation of software, applying patches, post-installation validations of all activities, end-user training of any new hardware/software/ etc.

- Monitoring users and assets with legal holds and following MSI policy for disposition of assets and notification to users of legal holds.

- PC break/fix support: Assist with hardware warranty support, be the user’s advocate in opening a ticket with the vendor (ie., HP) and arranging an appointment to have parts repaired or replaced.

- MSI standard software installations/troubleshooting, driver updates, PC tuning activities, re-imaging, security, encryption(BitLocker), antivirus.

- Application installation, support, user assistance (MSI standards such as Google suite, Okta, VPN, DialPad, Adobe, Microsoft, iProcurement)

- Asset management (Asset tagging or scanning, updating the asset database with all changes performed or reported to maintain up to date and valid data).

- Provide IT training to new hires. IT training includes standard PC set up items such as BitLocker passwords, Chrome profiles, Gmail set up, Google 2-step authentication, Okta authentication. Using the existing standard MSI training materials.

- Chromebox support (conference rooms and personal offices): Equipment setup and configuration, repair, maintenance, and replacement. Coordination with Facilities services where required.- Motorola Solutions is the dispatch site of Tata Consultancy Services. Current role covers the following technologies and services: - MSI standard PC laptop/desktop hardware & software support (Windows and macOS systems). - PC Asset Support: Add, Move, Change, Update, Reassign of MSI owned devices, including the inventory management of new and re-deployable assets. - Configuration and deployment of new PCs and redeployable (used) PCs in inventory. Deployment task includes domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, re-installation of software, applying patches, post-installation validations of all activities, end-user training of any new hardware/software/ etc. - Monitoring users and assets with legal holds and following MSI policy for disposition of assets and notification to users of legal holds. - PC break/fix support: Assist with hardware warranty support, be the user’s advocate in opening a ticket with the vendor (ie., HP) and arranging an appointment to have parts repaired or replaced. - MSI standard software installations/troubleshooting, driver updates, PC tuning activities, re-imaging, security, encryption(BitLocker), antivirus. - Application installation, support, user assistance (MSI standards such as Google suite, Okta, VPN, DialPad, Adobe, Microsoft, iProcurement) - Asset management (Asset tagging or scanning, updating the asset database with all changes performed or reported to maintain up to date and valid data). - Provide IT training to new hires. IT training includes standard PC set up items such as BitLocker passwords, Chrome profiles, Gmail set up, Google 2-step authentication, Okta authentication. Using the existing standard MSI training materials. - Chromebox support (conference rooms and personal offices): Equipment setup and configuration, repair, maintenance, and replacement. Coordination with Facilities services where required.

Astellas pharma is the dispatch site of Cognizant Technologies. Current role covers the following technologies and services:
- Desktop support
- Windows 10 Enterprise management & deployment, migration, AD.
- CyberArk Privilege Access Management
- 1st and 2nd level internal IT support, including desktop support, imaging, ServiceNow, patching/backup, DCU.
- Azure Active Directory, O365 user management
- VMware AirWatch.

• Team Leader night from Sept-2020 to Mar-2022.
• Achieved the desired KPIs set by department manager and continuously strived to improve them.
• One of the first Quality Assurance team member of the pilot batch from production.
• Lean and six sigma basics trained.
• Trained in Leadership in Denmark course provided by the organization.
• Provided training and on boarding to more than half of the Nemlig production employees across all the departments.
• Provided training and briefing of process to employees from administration, customer service, IT and other guests.
• Handled every day Quality tasks of Route checks, location checks, Error locations and Re-deliveries quite effectively.
• Provided regular feedback to packers from production and helped to improve overall quality of the department.
• Worked as a backup supervisor whenever there was a need across Green and Dry areas with flexible in day as well as night shifts.• Team Leader night from Sept-2020 to Mar-2022.