NDEYE AIDA SARR
LOLLAND-MARIBO
Overview
8
8
years of professional experience
Work History
Customer Advisor
Banque De L 'Habitat Du Senegal-DDR
05.2019 - 08.2024
- Troubleshooting and complaint handling to ensure customer satisfaction
- Assisted in developing targeted marketing campaigns by providing insight into customer demographics, interests, and preferences based on interaction experiences.
- Work closely with other team members to achieve business objectives
- Streamlined communication between customers and the company, ensuring timely responses and resolutions.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Participated in interactive training programs to expand knowledge of company products and policies.
Trainee agent
Integral LOGISTIX-SERVICE
04.2017 - 04.2017
- Use of IT tools to facilitate the monitoring and planning of logistics operations
- Receipt of goods and compliance check by checking quantities and condition
- Preparation of orders and editing of documents necessary for the shipment of goods (delivery notes, customs forms)
Trainee Officer
SONATEL- GDA
08.2016 - 10.2016
- Analysis of logistics flows to optimize processes and reduce costs
- Coordination with the various departments involved to ensure the smooth movement of goods
- Preparation of orders and editing of documents necessary for the shipment of goods (delivery notes, customs forms)
Trainee agent
AGS MOVERS WORLDWIDE
03.2016 - 04.2016
- Commercial visit
- Establishment of a delivery note and site
- Scoring of personal effects
Education
Master 2 - Supply Chain Management And Logistics (online)
Rome Business School
Rome/ Italy12-2025
Master 1 - Business Administration And Management
BEM Management School
Dakar/ Senegal 08-2020
BACHELOR - MARKETING , COMMUNICATION
BEM Management School
Dakar/Senegal 04-2019
ADVANCED TECHNICAN CERTIFICATE (BREVET TECHNICIEN - LOGISTICS TRANSPORT
SAINT JEANNE D'ARC POST BAC INSTITUTION
Dakar / Senegal07-2017
G.C.E " ADVANCED LVEL" - SOCIAL AND HUMAN SCIENCES
Ucao / Saint Michel
Dakar/Senegal 07-2015
Skills
- Office Package
- Teamwork and collaboration
- Time management abilities
- Multitasking Abilities
- Organizational skills
- Active listening
Languages
French
Proficient
C2
English
Upper Intermediate
B2
Hobbies and interests
- Language trips to Kenya , Qatar.
- Travel: (Switzerland, Spain, Kenya, France, Qatar)
- Passion for ( Fitness and Yoga)
- Passion for world cuisines
Timeline
Customer Advisor
Banque De L 'Habitat Du Senegal-DDR
05.2019 - 08.2024
Trainee agent
Integral LOGISTIX-SERVICE
04.2017 - 04.2017
Trainee Officer
SONATEL- GDA
08.2016 - 10.2016
Trainee agent
AGS MOVERS WORLDWIDE
03.2016 - 04.2016
Master 2 - Supply Chain Management And Logistics (online)
Rome Business School
Master 1 - Business Administration And Management
BEM Management School
BACHELOR - MARKETING , COMMUNICATION
BEM Management School
ADVANCED TECHNICAN CERTIFICATE (BREVET TECHNICIEN - LOGISTICS TRANSPORT
SAINT JEANNE D'ARC POST BAC INSTITUTION
G.C.E " ADVANCED LVEL" - SOCIAL AND HUMAN SCIENCES
Ucao / Saint Michel
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