Ndeye Rokhaya Gning
Cite Keur Gorgui Dakar
Summary
Dynamic Front Desk Manager with extensive experience at Stockton Inn, excelling in guest relations and problem-solving. Proven track record in training staff and enhancing customer satisfaction through effective communication and personalized service. Skilled in managing special requests, fostering a welcoming environment for all guests.
Skilled in team collaboration, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.
Overview
15
15
years of professional experience
Work History
Front Desk Manager
Stockton Inn - New Jersey
06.2024 - 03.2025
- Greeted visitors and guests upon arrival, offered assistance, and answered questions and gave information related to the Inn and restaurants.
- Trained new staff on correct procedure compliance requirements, and performance strategies.
- Built a Host Manual as a support guide for the staff.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, for both restaurants and checking guests in.
- Printed daily reservations with specifics guests preferences, allergies, special requests.
- Communicate with kitchen and Executive Chef and Management on daily basis about special requests and highlights regarding service.
- Wrote Pre -Shift notes to share with the servers, servers assistants, hosts, bartenders etc.
- Managed the books for both restaurants and outdoor sittings.
- In charge of selling and providing gift cards for clients and guests.
- Checked guests in out of the Inn, made reservations, and processed payments.
- Checked guests in out of hotel, made reservations, and processed payments.
Floor Manager
Jack and Charlie's 118
09.2023 - 06.2024
- Managed the Front as Maitre D" specially on busy nights.
- Managed servers sections and side works
- handled reservations and table assignments
- Trained new Front of the house staff as hosts, server assistants.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Maitre D'
Chez Francis
05.2022 - 02.2023
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated hosts.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided a well organized coat check and bags and personal items for guests.
- Assigned different sections of the floor to servers and server assistants for a better approach of duties and reponsabilities
- Organized larges parties..
Maitre D'
LT Management ( Laurent Tourondel) - Kimpton Hotel
01.2014 - 03.2020
- Trained, coached and evaluated hosts and other front of house staff
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Served as leader of FOH team by assigning duties,
- Controlled and handled the book and reservations.
- Managed special requests and oversaw the floor.
- Maintained a positive relationship between staff members and guests and focused on the guest satisfaction as priority
Restaurant Hostess
Esquared Hospitality
06.2012 - 12.2014
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs
- Handled high-pressure situations and busy nights with calm and efficiency
- Answered and provided the right information to guests when needed
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- welcoming and greeting every single guest entering the building and leaving with a smile
Reservation Agent
China Grill Management New York
04.2010 - 11.2012
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to reservartions through Open Table
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Managed customers' special requests and issues related to service.
Education
GED -
Institut Des Adultes De Geneve ( IFAGE)
Geneva - Switzerland06-1997
Skills
- Languages : Wolof, French, English, Italian, German (Basic)
- Check-in and Check-out procedures
- Natural Customer Service skills
- Guest relations
- Problem-solving
Books, Writing, cooking, travel, yoga, music
One of the best therapies i know is cooking. It relaxes me and i genuinely enjoy sharing my food with friends and family.
My love for books started in my early years in Boarding school. It was a way for me to escape the reality sometimes and let my mind travel.
My second favorite therapy is writing. It is the best way to express your thoughts without any judgement.
Traveling taught me a lot about other cultures, exploring foreign countries and getting to communicate in their own languages. Beautiful way to connect with people right away.
I cherish the special moments when i can take half an hour to relax my body and mind both at the same time.
Music is just great for the soul. So i always enjoy listening to it whenever i can.
Languages
English
French
Bilingual or Proficient (C2)
Italian
Advanced (C1)
wolof
Bilingual or Proficient (C2)
Timeline
Front Desk Manager
Stockton Inn - New Jersey
06.2024 - 03.2025
Floor Manager
Jack and Charlie's 118
09.2023 - 06.2024
Maitre D'
Chez Francis
05.2022 - 02.2023
Maitre D'
LT Management ( Laurent Tourondel) - Kimpton Hotel
01.2014 - 03.2020
Restaurant Hostess
Esquared Hospitality
06.2012 - 12.2014
Reservation Agent
China Grill Management New York
04.2010 - 11.2012
GED -
Institut Des Adultes De Geneve ( IFAGE)
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