Nick Albér
Urb. Marques De Atalaya C/pico De Alcazaba 15
Summary
I have a passion for my field, excellent organizational skills, and a knack for teamwork. Additionally, I am highly adaptable and can navigate any environment. At the same time, I am very goal-oriented and eager to develop professionally in a company with promising future prospects.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Power
Glostrup, Zealand
10.2021 - 09.2022
- I was employed in their customer service department
- I started with a three-month temporary contract, but was offered a permanent position
- I worked during their busiest period, which included Black Friday and December
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
Energy Advisor
Andel Energi
Virum, Capital Region
10.2022 - 02.2024
- Company Overview: Denmark's biggest energy company
- I joined Denmark's biggest energy company Andel Energi as an energy adviser during the energy crisis
- Here, I learnt to keep my composure and stay factual while understanding the customer's position, and being realistic about their challenges
- I acquired new skills, such as managing estate cases and communicating with lawyers, interacting with real estate agents regarding relocations, and handling reopening calls for customers who had their power cut off due to non-payment
- Assisted clients in reducing energy consumption through the implementation of energy-saving practices.
Sales Advisor Menswear
Illum
Copenhagen, Capital Region
03.2024 - 08.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Education
High School Diploma -
Niels Brock
Copenhagen 05.2018 - 06.2021
Education First
Rome 08.2023 - 10.2023
Marketing And Finance
CPHbusiness
Copenhagen, Denmark 08.2024 - 12.2024
Skills
- Professional
- Customer needs analysis
- Customer service mindset
- Client Relationship Management
Personal Information
- Date of Birth: 07/13/01
- Gender: Male
- Nationality: Danish
- Driving License: B
Timeline
Marketing And Finance
CPHbusiness
08.2024 - 12.2024
Sales Advisor Menswear
Illum
03.2024 - 08.2024
Education First
08.2023 - 10.2023
Energy Advisor
Andel Energi
10.2022 - 02.2024
Customer Service Representative
Power
10.2021 - 09.2022
High School Diploma -
Niels Brock
05.2018 - 06.2021
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