Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Timeline
Generic
Nicoline Heise Pedersen

Nicoline Heise Pedersen

Farum

Summary

34 years of experience in the travel industry and a highly motivated administrative person with the recent 21 years of experience within the Air France KLM organization in North Europe.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

35
35
years of professional experience

Work History

Regional Sales Representative North Europe

Air France KLM
08.2022 - Current
  • Independently manage the North Europe BlueBiz program for all Nordic countries
  • Perform cold-calling and follow-ups with leads to secure new revenue.
  • Researched potential clients and markets to prepare for appointments.
  • Attend trade shows, conferences and seminars to promote Air France KLM and develop new business opportunities.
  • Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
  • Office Management
  • Event coordination

Sales Representative Denmark

Air France KLM
11.2016 - 07.2022
  • BlueBiz program management for Denmark
  • Expanded customer base through cold calling, networking, and relationship building.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Group coordinator for Denmark
  • Support of Key Account Managers in connection with events and BlueBiz focus
  • Office management

Sales Support / Commercial Support

Air France KLM
03.2004 - 10.2016
  • Contract preparation
  • Project coordinator in connection with introduction of new systems
  • Updating of customer database
  • Point of contact for travel agencies and corporate
  • Preparation of pricing and promotion program's
  • Assisting Key Account Managers with events and projects
  • Local call center
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
  • Contributed to maintaining a positive work environment through active participation in team meetings, trainings, and workshops

Receptionist

International Patent Bureau A/S
10.2003 - 10.2003

Tour leader

Orient-Express
08.2003 - 09.2003

Receptionist

Lindab A/S
07.2003 - 08.2003

Production Manager Australia

Billetkontoret A/S
06.1995 - 07.2003

Travel Consultant

European Environment Agency
02.2003 - 03.2003

Supervisor

Premiair A/S
06.1994 - 06.1995

Travel Consultant

Sultan Rejser ApS
01.1994 - 06.1994

Assistant Manager In-Flight Sales

Sterling Airways A/S
08.1990 - 09.1993

Trainee

Sterling Airways A/S
08.1990 - 08.1992

Education

Various -

Air France KLM Courses
04.2025

Heritage & Interpretive Tourism Course - Tourism

TAFE Queensland
Cairns, Queensland Australia
05.1998

IATA (International Air Transport Association) Standard - Tourism

Association of Danish Travel Agents And Tour Operators
Danish Travel Association
08.1995

Skills

  • Communication
  • Time management
  • Team Player
  • Multi-tasking strength
  • Customer service
  • Teamwork and collaboration
  • Reliable and punctual
  • Outgoing personality
  • Meeting deadlines

Languages

Danish
English

Personal Information

  • Date of Birth: 04/04/68
  • Nationality: Danish

Hobbies and Interests

  • Cycling
  • Fitness

Timeline

Regional Sales Representative North Europe

Air France KLM
08.2022 - Current

Sales Representative Denmark

Air France KLM
11.2016 - 07.2022

Sales Support / Commercial Support

Air France KLM
03.2004 - 10.2016

Receptionist

International Patent Bureau A/S
10.2003 - 10.2003

Tour leader

Orient-Express
08.2003 - 09.2003

Receptionist

Lindab A/S
07.2003 - 08.2003

Travel Consultant

European Environment Agency
02.2003 - 03.2003

Production Manager Australia

Billetkontoret A/S
06.1995 - 07.2003

Supervisor

Premiair A/S
06.1994 - 06.1995

Travel Consultant

Sultan Rejser ApS
01.1994 - 06.1994

Assistant Manager In-Flight Sales

Sterling Airways A/S
08.1990 - 09.1993

Trainee

Sterling Airways A/S
08.1990 - 08.1992

Various -

Air France KLM Courses

Heritage & Interpretive Tourism Course - Tourism

TAFE Queensland

IATA (International Air Transport Association) Standard - Tourism

Association of Danish Travel Agents And Tour Operators

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Nicoline Heise Pedersen